Roberto Rojas
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Auction Services Associate, Lead
Carmax Auctions
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
Community Outreach Coordinator
Committee to Elect Keith Wheeler for Illinois Rep
07.2022 - 11.2022
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Enhanced community engagement by developing and implementing targeted outreach programs.
Branch Processor (Residential)
Homefinity Dba Fairway Independent Mortgage
04.2020 - 06.2022
- Processed high volumes of data efficiently, ensuring accuracy and reliability.
- Improved workflow efficiency by streamlining data entry processes.
- Managed data processing tasks for smooth daily operations.
- Increased accuracy in data management, implementing rigorous quality checks.
- Consistently among the top 5% of loan processors for closed business.
- Jan 2022 to Jun 2022 - 78 Closed Units - Closed Volume $ 25,004,379
- Jan 2021 to Dec 2021 - 224 Closed Units - Closed Volume $ 62,940,000
Commercial Loan Processor (Wholesale)
Constructive Loans LLC Dba Fay Servicing
03.2019 - 03.2020
- Processed commercial loan applications ensuring compliance with regulatory standards.
- Enhanced customer satisfaction by collaborating effectively with clients to address their queries.
- Conducted thorough review of loan documents for accurate information and completeness.
- Improved loan approval efficiency with streamlined documentation practices.
- Trained staff on how to navigate the loan origination program Encompass by instruction and demonstration
- Actively participated in creation of the team's policies and procedures
Account Manager
Fay Servicing, LLC
11.2013 - 03.2019
- Single point of contact for 240 performing and non-performing mortgage accounts totaling approximately 48 million dollars. Daily average of 100 calls or more, skip tracking, and web research
- Assessed borrowers' financial situation to identify solutions to turn non-performing loans into performing loans
- Negotiated payment arrangements with the goal of home retention and keeping foreclosures to minimum, while establishing open lines of communication to allow for early intervention. This included trial payment plans, deferments, loan modifications and collection of monthly payments
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Residential Mortgage Loan Originator
BMO
08.2012 - 11.2013
- Assisted clients to select appropriate loan products, ensuring alignment with financial goals and constraints.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decision making.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
Education
Bachelor of Arts - Finance
Aurora University
Aurora, ILSkills
- Positive Outlook
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking
- Excellent communication
- Computer skills
- Customer service
- Problem-solving
Additional Language
Spanish
Timeline
Auction Services Associate, Lead
Carmax Auctions
03.2023 - Current
Community Outreach Coordinator
Committee to Elect Keith Wheeler for Illinois Rep
07.2022 - 11.2022
Branch Processor (Residential)
Homefinity Dba Fairway Independent Mortgage
04.2020 - 06.2022
Commercial Loan Processor (Wholesale)
Constructive Loans LLC Dba Fay Servicing
03.2019 - 03.2020
Account Manager
Fay Servicing, LLC
11.2013 - 03.2019
Residential Mortgage Loan Originator
BMO
08.2012 - 11.2013
Bachelor of Arts - Finance
Aurora University
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