Giovanny Alva
Ventura,CA
Summary
Dynamic professional with a proven track record at Aldi, specializing in mentoring and performance analysis. Demonstrates exceptional problem-solving skills and thrives in fast-paced environments. Committed to ensuring quality and efficiency in all processes.
Overview
6
6
years of professional experience
Work History
Lead Associate
Aldi
Ventura, CA
09.2021 - Current
- Mentored junior associates on best practices and operational procedures to enhance performance.
- Analyzed performance metrics to pinpoint areas for process improvement.
- Provided leadership through effective motivation, training, coaching, and discipline of staff.
- Quickly identified customer needs to ensure efficient service delivery.
- Oversaw quality control to identify inconsistencies and malfunctions.
Sales Associate
Kohl's
Ventura , California
08.2019 - 03.2021
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Amazon Return Associate
Kohl's
Ventura, CA
08.2019 - 03.2021
- Process returns quickly and efficiently and sort items to the correct location.
- Help customers with questions and help the customers start the return process on the Amazon app.
- Load returns onto the truck and checking all labels are correct.
- Making sure that the work environment is in a safe and clean working condition.
- Responsible for training new employees for Amazon procedures.
Education
High School Diploma -
Vistal Real Charter High School
Ventura, CA08.2021
Skills
- Excellent multitasker
- Customer assistance
- Dedicated team player
- Positive outlook
- Problem solving
- Time management
- Approachable
- Cheerful and energetic
References
Aldo Oregel
805-815-8361
Roberto Flores
805-908-2605
Jeanette Mata
-805-853-7800
Timeline
Lead Associate
Aldi
09.2021 - Current
Sales Associate
Kohl's
08.2019 - 03.2021
Amazon Return Associate
Kohl's
08.2019 - 03.2021
High School Diploma -
Vistal Real Charter High School