Raul Ponce
Bloomington,CA
Summary
Dynamic and results-oriented professional with a proven track record in inventory control and customer needs assessment, honed across roles at Los Angeles Police Gear and other notable companies. Skilled in display design and team leadership, I excel in creating engaging customer experiences and streamlining operations to enhance productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Los Angeles Police Gear
Ontario, CA
02.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
Security Guard
Securitas Security
Ontario, CA
08.2022 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Regulated vehicle and pedestrian traffic onto grounds.
Crew Member
Trader Joe's
Riverside, CA
10.2019 - 06.2021
- Transported merchandise to the sales floor utilizing pallet jacks.
- Collaborated with team members to complete orders.
- Acquired thorough product knowledge for customer inquiries.
- Accurately operated cash register to process customer payments.
- Labeled and stored fresh ingredients to maintain optimal freshness in cooler.
- Completed cycle counts and monthly inventory.
Sales Associate
G by Guess
11.2017 - 12.2019
- Instructed newly hired sales staff in operational strategies to enhance performance.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Responded to incoming calls with product and service details.
- Prepared cash deposits up to $6,000 or more with zero discrepancies.
- Displayed consistent professionalism.
- Used accurate and efficient storage procedures to shelve new merchandise and returned items.
- Executed tasks in a dynamic retail setting.
Warehouse Employee
Nordstrom Rack/ Haute Look
11.2018 - 03.2019
- Affixed accurate labels to customer packages to prevent unnecessary delays.
- Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
- Moved boxes, containers and pallets with equipment such as pallet jacks to meet demanding production targets.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Methodically picked, packed and labeled merchandise to prepare for shipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex
Grand Terrace, CA2016
Skills
- Product organization
- Inventory control
- Adaptive team player
- Dependable and reliable
- Loss prevention
- Display design
- Detail-oriented
- Excellent time management
- Strong communication skills
- Team Leadership
- Customer Needs Assessment
- Excellent multitasker
- Attentive
- Service-oriented
- Time Management
Accomplishments
- Met monthly sales goals for 15 months straight.
- Won “Retail Sales Associate of the Month” Award in September and March of 2018
- Routinely helped as many as 60 customers each day in a high-volume retail outlet.
Languages
Spanish
Native/ Bilingual
Certification
- Guard card, Registration No. G6633046
References
References available upon request.
Timeline
Sales Associate
Los Angeles Police Gear
02.2024 - Current
Security Guard
Securitas Security
08.2022 - 07.2023
Crew Member
Trader Joe's
10.2019 - 06.2021
Warehouse Employee
Nordstrom Rack/ Haute Look
11.2018 - 03.2019
Sales Associate
G by Guess
11.2017 - 12.2019
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex
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