Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Saenz

Natalia

Summary

Dynamic Team Lead with extensive experience at Mission Road Ministries, excelling in conflict resolution and regulatory compliance. Proven track record in optimizing staff performance and enhancing patient care through effective coaching and mentoring. Committed to fostering a safe environment while ensuring meticulous documentation and adherence to health standards.

Overview

27
27
years of professional experience

Work History

Team Lead/Home Manager

Mission Road Ministries
02.2024 - Current

Manage a four bedroom group home for individual's with intellectual disabilities.


Duties:

Shopping for the home

Scheduling staff

Arrange/transport Dr appointments

Counsel staff

Behavior intervention/management

Transport clients

Attend meetings and scheduled training

Documentation of health information and HHSC state mandated records

Kitchen Hand

GEO
01.2024 - 02.2024
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Team Lead

Mission Road Ministries
05.2023 - 12.2023

Left to go to GEO


Same duties as current job

Mental Health Technician

Laural Ridge Treatment Center
07.2020 - 06.2023
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.

Unit Manager

San Antonio State Hospital
01.1998 - 05.2020
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
  • Oversaw nursing aides, medical clerks and support staff and performed staffing scheduling duties.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
  • Met with nursing staff and support personnel to plan services, programs and activities.
  • Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
  • Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.

Education

High School Diploma -

Natalia High School
Natalia, TX
05-1986

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Schedule management
  • Complaint resolution
  • Employee evaluation
  • Regulatory compliance
  • Performance monitoring

Languages

Spanish
Native or Bilingual

Timeline

Team Lead/Home Manager

Mission Road Ministries
02.2024 - Current

Kitchen Hand

GEO
01.2024 - 02.2024

Team Lead

Mission Road Ministries
05.2023 - 12.2023

Mental Health Technician

Laural Ridge Treatment Center
07.2020 - 06.2023

Unit Manager

San Antonio State Hospital
01.1998 - 05.2020

High School Diploma -

Natalia High School
Roberto Saenz