Roberto Serrano
Pennsauken
Summary
Self-motivated and willing to learn.
Known for delivering exceptional customer service and innovative problem-solving, I thrive in team environments, ensuring efficient and effective solutions to complex challenges. Committed to exceeding client expectations, and enhancing operational productivity.
Overview
7
7
years of professional experience
Work History
Techinician
Service Master Restore & Cleanup
Cherry Hill
06.2024 - 03.2025
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Provided restoration services for structures that have been damaged by fire, mold, water and weather.
- Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
- Documented progress throughout the restoration process by taking photographs.
- Monitored moisture levels in affected areas using hygrometers and other instruments.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Responded promptly to emergency calls 24 and 7 when required.
Geek Squad Agent
Best Buy
Mount Laurel
09.2021 - 11.2023
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Hunters Chase Apartments
Scully Company
Marlton
01.2018 - 09.2021
- Responded to residential service calls in a timely manner.
- Resolved any maintenance issues regarding Electrical, Appliances, and Plumbing.
- Provided preventive maintenance and repair.
- Providing residential personnel with customer service.
- Ability to work with tools and in a team environment.
Education
High School Diploma -
Pennsauken High School
Pennsauken, NJ06-2006
Skills
- Moisture monitoring
- Restoration techniques
- Customer service
- Technical troubleshooting
- Equipment operation
- Problem solving
Affiliations
- Enjoy the outdoors
- Artistic
- Enjoy using the creative mind
Timeline
Techinician
Service Master Restore & Cleanup
06.2024 - 03.2025
Geek Squad Agent
Best Buy
09.2021 - 11.2023
Hunters Chase Apartments
Scully Company
01.2018 - 09.2021
High School Diploma -
Pennsauken High School
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