Roberto Shimizu
Las Vegas
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
14
14
years of professional experience
Work History
Food server
Fogo de Chao
10.2023 - Current
- Provide an excellent dining experience in the Brazilian churrasco style restaurant
- Manage orders and accompanying transactions using digital Point of Sale system
- Leveraged drink knowledge to make wine and cocktail recommendations
- Collaborated with the kitchen through POS and verbally to maximize customer satisfaction
- Acquired loyal customers and received outstanding reviews.
Food Server
Ocean one restaurant at the Planet Hollywood
01.2022 - 09.2023
- Thorough knowledge of menu offerings, including gourmet mexican food, spirits, and wine pairings
- Success multitasking while remaining professional and courteous in fast-paced environments
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Collaborated with the kitchen through POS and verbally to maximize customer satisfaction
- Acquired loyal customers and received outstanding reviews.
Customer Service Representative
Nissan Motor Acceptance Corporation
09.2020 - 02.2022
- Responsible for responding to a wide range of telephone inquiries from Customers and Dealers
- Responds to and resolves incoming dealer/customer inquiries and requests for all of the United States
- Completes ingoing and outgoing calls including lease transfer follow-up, payout problems, and any other calls necessary to respond to inquiries or issues
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales.
Food Server
Juans Flaming Fajitas and Cantina
05.2019 - 12.2020
- Prepare and clean assigned work areas
- Replenish and stock service stations, cabinets, and tables
- Take customers orders for food and drinks
- Greet customers, escort them to their seats, and hand them menus
- Answer customers questions about menu items and specials.
Food Server
Azteca Grill
12.2019 - 09.2020
- Provide an excellent mexican style dining experience
- Manage orders and accompanying transactions using digital Point of Sale system
- Leveraged drink knowledge to make margaritas and cocktail recommendations
- Collaborated with the kitchen through POS and verbally to maximize customer satisfaction
- Make suggestions based on their preferences
- Up-sell when appropriate
- Deliver checks and collect payments.
Food server
Texas de Brasil
04.2018 - 05.2019
- Provide an excellent dining experience in the Brazilian churrasco style restaurant
- Manage orders and accompanying transactions using digital Point of Sale system
- Leveraged drink knowledge to make wine and cocktail recommendations
- Collaborated with the kitchen through POS and verbally to maximize customer satisfaction
- Acquired loyal customers and received outstanding reviews.
Assistant Manager
Juans Flaming Fajitas and Cantina
08.2014 - 04.2018
- Coordinate daily Front of the House and Back of the House restaurant operations
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Train new and current employees on proper customer service practices
- Estimate product demand according to seasonal trends and popularity
- Maintain appropriate inventory to avoid overage or depleted stock
- Prepare orders for multiple vendor’s delivery schedules.
Bartender
Sonrisa Grill at Lake las Vegas
09.2012 - 06.2014
- Assessing bar customers needs and preferences and making recommendations
- Interacting with customers, taking orders and serving food and drinks
- Utilize expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and support waitstaff
- Collaborated with the kitchen through POS and verbally to maximize customer satisfaction
- Prepare, mix and stock ingredients to make drinks.
Food Server- Food Runner- Busser
Chevy’s Fresh Mex at the Galleria Mall
01.2011 - 09.2012
- Thorough knowledge of menu offerings, including gourmet mexican food, spirits, and wine pairings
- Success multitasking while remaining professional and courteous in fast-paced environments
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Collaborated with the kitchen through POS and verbally to maximize customer satisfaction
- Acquired loyal customers and received outstanding reviews.
Education
Bachelor of Music in orchestral percussion -
Conservatory de las Rosas
French language education -
Universite de Nantes
Bachelor in Dental Technician -
Instituto Tecnico Dental de Aguascalientes
Skills
- Communication skills
- Team building
- Cost Efficient
- Detailed and organized
- Bilingual Trained in sales and customer service
- Customer Service
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Food server
Fogo de Chao
10.2023 - Current
Food Server
Ocean one restaurant at the Planet Hollywood
01.2022 - 09.2023
Customer Service Representative
Nissan Motor Acceptance Corporation
09.2020 - 02.2022
Food Server
Azteca Grill
12.2019 - 09.2020
Food Server
Juans Flaming Fajitas and Cantina
05.2019 - 12.2020
Food server
Texas de Brasil
04.2018 - 05.2019
Assistant Manager
Juans Flaming Fajitas and Cantina
08.2014 - 04.2018
Bartender
Sonrisa Grill at Lake las Vegas
09.2012 - 06.2014
Food Server- Food Runner- Busser
Chevy’s Fresh Mex at the Galleria Mall
01.2011 - 09.2012
Bachelor of Music in orchestral percussion -
Conservatory de las Rosas
French language education -
Universite de Nantes
Bachelor in Dental Technician -
Instituto Tecnico Dental de Aguascalientes
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