Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
DeliveryDriver

Roberto Silva-Soares

Newark,CA

Summary

Accomplished Department Store Manager at Grocery Outlet Bargain Market, adept in store operations and fostering teamwork. Reduced shrinkage significantly while ensuring compliance with safety standards. Excelled in customer service and cash handling, demonstrating professionalism and a positive attitude. Proven track record in improving financial management and enhancing customer satisfaction through efficient delivery services.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Department Store Manager

Grocery Outlet Bargain Market
36601 Newark Boulevard, Newark, California, 94560
08.2019 - Current
  • Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
  • Proactively addressed potential safety hazards in the workplace, maintaining compliance with OSHA regulations and reducing risk of accidents or injuries.
  • Improved communication across departments by implementing regular team meetings, fostering a collaborative work environment within the store.
  • Oversaw budget planning and financial management for the department, controlling expenses while maximizing profitability.

Delivery Driver

Round Table Pizza, Inc
22457 Foothill Boulevard, Hayward, CA, 94541
07.2009 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Bank Teller

Itau Global Bank
Goias, Brasil
04.1986 - 05.2003
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

No Degree - Course On MS Access, Excel And Word

Computer Learning Center
California
06-1991

Associate of Arts - Accounting And Finance

Goia College
Goia, Brasil
06-1989

Skills

  • Store operations
  • Positive attitude
  • Professionalism and courtesy
  • Employee scheduling
  • Teamwork and collaboration
  • Valid Driver's license
  • Attention to detail
  • Cash counting
  • Customer service

Accomplishments

  • Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
  • Exceeded monthly store sales goals [Number] months in a row.

Certification

US Certificate for Food Handling and Storage to Health Department Standards

Languages

Spanish
Limited Working
English
Full Professional
Brazilian Portuguese
Full Professional

Timeline

Department Store Manager

Grocery Outlet Bargain Market
08.2019 - Current

Delivery Driver

Round Table Pizza, Inc
07.2009 - Current

Bank Teller

Itau Global Bank
04.1986 - 05.2003

US Certificate for Food Handling and Storage to Health Department Standards

No Degree - Course On MS Access, Excel And Word

Computer Learning Center

Associate of Arts - Accounting And Finance

Goia College
Roberto Silva-Soares
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