Roberto Silva-Soares
Newark,CA
Summary
Accomplished Department Store Manager at Grocery Outlet Bargain Market, adept in store operations and fostering teamwork. Reduced shrinkage significantly while ensuring compliance with safety standards. Excelled in customer service and cash handling, demonstrating professionalism and a positive attitude. Proven track record in improving financial management and enhancing customer satisfaction through efficient delivery services.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Department Store Manager
Grocery Outlet Bargain Market
36601 Newark Boulevard, Newark, California, 94560
08.2019 - Current
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Proactively addressed potential safety hazards in the workplace, maintaining compliance with OSHA regulations and reducing risk of accidents or injuries.
- Improved communication across departments by implementing regular team meetings, fostering a collaborative work environment within the store.
- Oversaw budget planning and financial management for the department, controlling expenses while maximizing profitability.
Delivery Driver
Round Table Pizza, Inc
22457 Foothill Boulevard, Hayward, CA, 94541
07.2009 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Bank Teller
Itau Global Bank
Goias, Brasil
04.1986 - 05.2003
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
No Degree - Course On MS Access, Excel And Word
Computer Learning Center
California06-1991
Associate of Arts - Accounting And Finance
Goia College
Goia, Brasil06-1989
Skills
- Store operations
- Positive attitude
- Professionalism and courtesy
- Employee scheduling
- Teamwork and collaboration
- Valid Driver's license
- Attention to detail
- Cash counting
- Customer service
Accomplishments
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Exceeded monthly store sales goals [Number] months in a row.
Certification
US Certificate for Food Handling and Storage to Health Department Standards
Languages
Spanish
Limited Working
English
Full Professional
Brazilian Portuguese
Full Professional
Timeline
Department Store Manager
Grocery Outlet Bargain Market
08.2019 - Current
Delivery Driver
Round Table Pizza, Inc
07.2009 - Current
Bank Teller
Itau Global Bank
04.1986 - 05.2003
US Certificate for Food Handling and Storage to Health Department Standards
No Degree - Course On MS Access, Excel And Word
Computer Learning Center
Associate of Arts - Accounting And Finance
Goia College
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