Roberto Thumas

At Short Story I began my journey by picking orders in there warehouse dedicated to clothing hand picked by a stylist to provide the best fits for petite women. I then started processing returns and was assigned to lapsed returns which had different problems and required more in-depth computer knowledge. My experience with the attorneys at Johnson Law Group helped open the doors for my expertise in contacting customer via email and troubleshooting any areas needed. I also use my bilingual background on the floor to accommodate my co workers by interpreting and translating many issues and concerns between the managers and the team at the warehouse. As I process the lapsed returns I am also issuing refunds by using the Stripe application which required accurate calculations of the company's refund policy and also matching the products. I have also taken on manager roles by taking an audit or count of the warehouse receiving area.

• Maintained cleanliness and organization of laundry facilities to ensure operational efficiency.
• Operated commercial laundry machines, optimizing usage for maximum output.
• Assisted customers with inquiries and provided expert advice on laundry services.
• Monitored inventory levels of detergents and supplies, ensuring availability for uninterrupted service.

• Assisted attorneys in case preparation by organizing files and summarizing legal documents.
• Work directly via email, text and on the phone with clients in a compassionate manner to gather important details about there medical and personal info.
• Managed calendar schedules, coordinating appointments and deadlines for multiple attorneys.

French

Music