Jae Scott (They/He)
Portland,OR
Summary
Experienced and detail-oriented Exceptions Specialist that has managed resolving complex financial systems. Strong analytical skills to quickly identify and rectify inconsistencies and ensuring accuracy. Highly organized and adaptable, consistently ensuring timely completion of tasks and delivering exceptional results.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
EXCEPTIONS SPECIALIST
Columbia Sportswear
07.2023 - 02.2024
- Processed and resolved complex fulfillment cases, ensuring accuracy and compliance with company policies and procedures
- Collaborated with cross-functional teams to expedite shortages and maintain high levels of customer satisfaction
- Conducted in-depth analysis and research to identify the root causes of discrepancies, leading to the development and implementation of preventive measures
- Executed tasks within framework of company standards to produce quality results.
WAREHOUSE ASSOCIATE
Columbia Sportswear
06.2022 - 07.2023
- Efficiently and accurately performed receiving, unpacking, and sorting of incoming merchandise, ensuring proper storage and organization
- Collaborated with team members to fulfill orders and meet daily quotas, consistently exceeding productivity goals and contributing to the smooth operation of the warehouse
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Managed warehouse operations and verified proper shipment procedures.
Shift Supervisor
Super Deluxe
09.2020 - 12.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
Education
Diploma -
Helensview High School
Portland, OR01.2015
Skills
- Analytical Skills
- Adaptability
- Problem Solving
- Communication
- Quality assurance
- Emergency response
- Customer relations
- Team collaboration
Timeline
EXCEPTIONS SPECIALIST
Columbia Sportswear
07.2023 - 02.2024
WAREHOUSE ASSOCIATE
Columbia Sportswear
06.2022 - 07.2023
Shift Supervisor
Super Deluxe
09.2020 - 12.2022
Diploma -
Helensview High School
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