Jennifer Roy
Oklahoma city,OK
Overview
12
12
years of professional experience
Work History
Exceptions Specialist
Modivcare
07.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Worked in a timely manner to clear call ques
- Did west coast fax
- Did 2nd attempts on a daily basis
- Answered incoming calls in a timely manner.
- Made out going calls to meet company's standards
- Worked PCS pending pcs folder
- Worked on trip care on a daily basis
Customer Service Representative
Hearing Life
01.2022 - 06.2022
- Recorded names, addresses, purchases and reactions of prospects contacted
- Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service and to make donation
- Adjusted sales scripts to better target needs and interests of specific individuals
- Explained products and services and prices and answered questions from customers
- Scheduled appointments for sales representatives to meet with prospective customers and for customers to attend sales presentations
- Maintained records of contacts, accounts and orders.
Organizer
Family Dollar
01.2021 - 12.2021
- Greeted clients upon arrival and asked questions to determine personal care needs
- Attended educational events and seminars to improve and develop skills
- Reported damages and equipment malfunctions to supervisors and scheduled repairs
- Built long-term relationships with clients to promote brand reputation and secure continued business
- Created unique customer experiences, providing excellent service and attention to needs.
Driver
Uber/Lyft
01.2018 - 12.2020
- Transported people to appointments and destinations on schedule
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic
- Performed routine maintenance on vehicles to promote longevity and prevent breakdowns
- Loaded and unloaded goods and luggage to appropriate locations.
Correctional Officer
Core Civic
01.2016 - 12.2018
- Screened visitors and explained facility policies and requirements prior to entry
- Drafted daily operational and incident reports detailing inmate rule violations and unusual occurrences
- Leveraged training to apply weapons, handcuffs and physical force for maintaining order
- Recorded information, such as prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
Legal Assistant Intern
Oklahoma State Capitol
01.2013 - 12.2015
- Investigated facts with thorough research of public records and internet sources
- Organized evidence to prepare for trial
- Drafted and proofed legal correspondence to verify details and reduce errors
- Answered incoming inquiries or distributed to attorneys.
Education
Associate in Science (A.S.) -
OSU
01.2023
References
Available upon request
Timeline
Exceptions Specialist
Modivcare
07.2022 - Current
Customer Service Representative
Hearing Life
01.2022 - 06.2022
Organizer
Family Dollar
01.2021 - 12.2021
Driver
Uber/Lyft
01.2018 - 12.2020
Correctional Officer
Core Civic
01.2016 - 12.2018
Legal Assistant Intern
Oklahoma State Capitol
01.2013 - 12.2015
Associate in Science (A.S.) -
OSU