Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liliana Jaramillo Cruz

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Exceptions Specialist

The RealReal
10.2022 - Current
  • Collaborated with other departments within the facility to educate and understand how functions affect inventory.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Provide administrative support to the inventory team
  • Audited and corrected discrepancies in inventory numbers.
  • Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
  • Led quality assurance initiative
  • Completed physical inventory counts
  • Completed cycle counts to maintain the accuracy of records.
  • Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Received, sorted, and processed damaged goods
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

Store Lead

QuikTrip
05.2018 - 02.2022
  • Update and audit shift codes & schedules in payroll system to ensure roster accuracy
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enforced company policies and regulations with employees.
  • Completed performance valuations to identify weakness and develop improvement strategies.
  • Manage associate callout system including verification of time off hours,
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reviewed order data to verify transactions and shipping dates.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Supported financial operations by managing tax drawers and researching variances.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Supported staff on special assignments and ad hoc projects.

Cashier

Joe's Italian Ice Cream
01.2017 - 03.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Bachelor of Science - Community Health

Arizona State University
Phoenix, Arizona

Skills

  • Complex Problem-Solving
  • Administrative Support
  • Time Management
  • Verbal and Written Communication
  • Quality Procedures
  • Database Management
  • Attention to Detail
  • Cycle Counts
  • Inventory and Data Analysis
  • Task Delegation

Timeline

Exceptions Specialist

The RealReal
10.2022 - Current

Store Lead

QuikTrip
05.2018 - 02.2022

Cashier

Joe's Italian Ice Cream
01.2017 - 03.2018

Bachelor of Science - Community Health

Arizona State University

Similar Profiles

  • Christopher MooreChristopher Moore

    Cargo Driver at The RealRealCargo Driver at The RealReal

  • Siena Sky GatesSiena Sky Gates

    Senior Luxury Account Executive at The RealRealSenior Luxury Account Executive at The RealReal

  • ASHLEY OLSENASHLEY OLSEN

    <ul> <li>Identify covetable and salable items using fashion and trend knowledge</li> <li>Complete daily/weekly email recaps and monitor team reporting</li> <li>Research and input designer codes into our internal system</li> <li>Review all rejections within the inbound pipeline</li> <li>Maintain a relationship with other departments as a brand and condition standards expert</li> </ul> at The RealReal<ul> <li>Identify covetable and salable items using fashion and trend knowledge</li> <li>Complete daily/weekly email recaps and monitor team reporting</li> <li>Research and input designer codes into our internal system</li> <li>Review all rejections within the inbound pipeline</li> <li>Maintain a relationship with other departments as a brand and condition standards expert</li> </ul> at The RealReal

  • Theresa ChisholmTheresa Chisholm

    Luxury Account Representative at The RealRealLuxury Account Representative at The RealReal

  • Nolan FreemanNolan Freeman

    Case Manager/Support Coordinator at Division Of Developmental DisabilitiesCase Manager/Support Coordinator at Division Of Developmental Disabilities

CREATE PROFILE
Liliana Jaramillo Cruz