Roberto Torres
5123 Stormy Trail,TX
Summary
Dependable manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Overall a team player with a strong work ethic and problem solving skills. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
23
23
years of professional experience
Work History
Warehouse Receiving Manager
Costco
San Antonio, TX
10.2023 - Current
- Streamlined receiving processes by implementing efficient warehouse layouts and inventory management systems.
- Reduced product damage rates by enforcing proper handling procedures and conducting regular staff training.
- Improved order accuracy with thorough quality control checks and clear communication with suppliers.
- Enhanced warehouse safety by enforcing strict adherence to safety protocols and conducting routine inspections.
- Developed strong relationships with vendors, ensuring timely shipments.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Making sure the EPJ, lift ramps, roll up doors and forklifts are working properly to move items around the warehouse.
- Pull, verify, and packaged items for shipment.
Foods Manager
Costco
Pharr, TX
03.2023 - 10.2023
- Training team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep department clean, adequately stocked and well-organized.
- Walked through department several times to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Submitted reports to senior management to help in business decision-making and planning.
- look up products to obtain appropriate answers to members inquiries.
- Set and updated weekly work schedules to meet coverage demands.
- Motivated employees to success and pointed out areas of improvement.
Assistant Frontend Manager
Costco
Pharr, TX
07.2022 - 03.2023
- Maintained a strong members relations and effective member service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, with sense of urgency and security.
- Coached employees through day-to-day work and complex problems.
- Evaluated employee performance and made recommendations for improvements.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Responded to members concerns with friendly and knowledgeable service and address issues promptly and effectively.
- I covered for night merch manager when he was off.
- I receive truck loads and give direction to night merch employees when covering for night manager.
Meat Manager / Meat Cutter
Costco
Pharr, TX
02.2013 - 06.2022
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked cases and took inventory of supplies.
- Completed all opening and closing procedures, as Costco policy detail.
- Educated members about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and member service with other team members to help improve the store's efficiency.
- Followed merchandising guidelines to present visually appealing displays.
- Fostered a positive work environment by consistently treating all employees and member's with respect and consideration.
- Communicated clear expectations and goals to each team member.
- Actively pursued personal learning and development opportunities.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Preserved a perfect attendance record for many months including no call ins.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Meat manager for more than 6 years and 8 years of meat cutting experience.
- I did Merch 101 and helped out merch for more than 6 weeks while being the Meat department manager.
- I trained for Receiving manager for 3 weeks, while being the Meat department manager and stayed focus on both departments.
Owner
Simply X-Rays
01.2010 - 04.2022
- Prepared and administered preventative maintenance work orders.
- Supported technicians in equipment maintenance and repair.
- Maintained positive relationships with all customers.
- Met production goals by maintaining cost effective levels of spare parts inventory.
- Increased profits by 60% in one year through restructure of business line.
- Followed routine and preventative maintenance checklists.
- Repaired defective equipment parts.
- Documented all maintenance and repairs.
- Scheduled contractors for projects and distributed work orders.
- Prepared month-end reports and processed timecards for employee paychecks.
- Set up new vendor and merchant credit accounts.
- Maintained exceptional customer service ratings for the company
- Reviewed sales and activity reports to measure productivity and meet company performance targets.
- Completed and processed purchase orders and customer invoices each quarter.
- Managed buying and selling of goods online via third-party sales venues.
- Managed business finances, including paying vendors and suppliers for products services rendered.
Customer Relations
Nelson Refinery
04.2012 - 02.2014
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal clientèle.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Responded to customer requests for products, services and company information.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
X-Ray Technician, Customer Service
Sempco X-ray
02.2004 - 01.2010
- Maintained up-to-date knowledge of product and service changes.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Completed and submitted all necessary logs and paperwork on a daily basis.
- Maintained equipment in good working order by checking fluid levels and cleaning x-ray processors the correct way.
- Completed written reports of problems and necessary repairs.
Store Manager
Valley Performance
05.2001 - 08.2005
- Partnered successfully with owner to produce a profitable store.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Assessed vendor products and maintained positive vendor relations.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Welcomed customers into the store and helped them locate items.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Cleaned and organized the store, including the checkout desk and displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Operated a cash register for cash, check and credit card transactions with accuracy.
X-Ray Technician
Mcallen Bone and Joint
01.2004 - 03.2004
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed film processing in darkroom.
Education
High School Diploma - Diploma
Donna High School
Donna, TX1998
Certification - ASE Auto Mechanics Level II
South Texas Community College
Mcallen, TX2001
Associates of Business - Business Management
South Texas College
Mcallen, TXLMRT Certification - Medical Radiologic Technician
Valley Grande Institute
Weslaco, TX2004
Skills
- Effective leader
- Consistently meet goals
- Efficient multi-tasker
- Organized
- Deadline-oriented
- Inventory control and management
- Strong worker
- Natural leader
- Customer service
- Motivated team player
- Reliable
- Fast learner
- Self-starter
- Able to lift 80 pounds
- Bilingual
- Employee training
Accomplishments
- While managing the meat department I was able to make the department profitable.
- Achieved ten years of boxing, while working a full time and part time job.
- Managing time wisely, never cutting corners or taking short cuts on either job.
- Have opened and managed two profitable businesses successfully for over four years.
Timeline
Warehouse Receiving Manager
Costco
10.2023 - Current
Foods Manager
Costco
03.2023 - 10.2023
Assistant Frontend Manager
Costco
07.2022 - 03.2023
Meat Manager / Meat Cutter
Costco
02.2013 - 06.2022
Customer Relations
Nelson Refinery
04.2012 - 02.2014
Owner
Simply X-Rays
01.2010 - 04.2022
X-Ray Technician, Customer Service
Sempco X-ray
02.2004 - 01.2010
X-Ray Technician
Mcallen Bone and Joint
01.2004 - 03.2004
Store Manager
Valley Performance
05.2001 - 08.2005
High School Diploma - Diploma
Donna High School
Certification - ASE Auto Mechanics Level II
South Texas Community College
Associates of Business - Business Management
South Texas College
LMRT Certification - Medical Radiologic Technician
Valley Grande Institute