Roberto Villanueva
WESLACO,TX
Summary
Customer-Focused Professional experienced in delivering exceptional service and team coordination. Enhanced guest experiences through effective cash handling and resolution of concerns while supporting community events with strong organizational skills. Ensured operational efficiency by adhering to safety protocols and maintaining focus in high-pressure environments.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Drive-Thru Cashier
Ree inc
Alamo, Texas
04.2026 - Current
- Greeted drive-thru guests with friendly, accurate service, enhancing overall customer experience.
- Took drive-thru orders and relayed requests to kitchen staff.
- Processed cash, card, and mobile payments at the window.
- Processed customer payments and provided correct change.
- Resolved guest concerns calmly, contributing to positive service during high-demand periods.
- Cleaned drive-thru station, counters, and service equipment.
- Ensured availability during peak hours, fostering customer satisfaction while maintaining a calm, pleasant demeanor.
Volunteer
Church
Alamo, Tx
08.2025 - Current
- Helped coordinate youth and community outreach activities at church.
- Prepared worship materials and printed bulletins for Sunday services.
- Assisted church staff with sanctuary setup and seating arrangements.
- Supported church services by greeting guests and directing congregation members.
- Helped with prep, set up, and breakdown of community and public events.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Education
Idea Alamo
Alamo, TxSkills
- Cash handling
- Order preparation
- Food handling safety
- Customer service
- Guest relations
- Conflict resolution
- Procedural operations
- Team coordination
- Cash management
- Stress tolerance
- Reliable and punctual
- Excellent communication
- Patience and empathy
Languages
Spanish
Professional
English
Professional
Timeline
Drive-Thru Cashier
Ree inc
04.2026 - Current
Volunteer
Church
08.2025 - Current
Idea Alamo