Roberto Villarreal
Abilene
Summary
Dynamic professional with a proven track record at First Watch Credit Union, excelling in operations management and staff development. Skilled in complex problem-solving and training, I implemented process improvements that enhanced efficiency and customer satisfaction. Committed to fostering collaboration and achieving organizational goals through effective team leadership.
Overview
12
12
years of professional experience
Work History
Supervisor
First Watch Credit Union
Abilene, TX
06.2025 - Current
- Supervised daily operations to ensure adherence to credit union policies and compliance standards.
- Mentored team members, fostering a collaborative environment and enhancing employee performance.
- Implemented process improvements that increased efficiency in member service delivery.
- Conducted regular training sessions on regulatory updates and operational procedures for staff development.
- Resolved complex member inquiries by leveraging problem-solving skills and product knowledge effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
E-commerce Specialists
First Watch Credit Union
Abilene, TX
02.2019 - 12.2024
- Spearheaded collaboration among cross-functional teams to optimize e-commerce processes.
- Managed processing of ACH network files and ensured accurate posting of debits and credits for all credit union accounts.
- Oversaw monitoring of transactional activity to identify potential fraud alerts.
- Executed wire transfer transactions, ensuring accuracy and compliance with financial regulations.
- Facilitated resolution of debit card disputes to enhance customer satisfaction.
Assistant Manager
United Supermarkets
Abilene, TX
07.2017 - 08.2017
- Streamlined inventory management processes to ensure accurate stock levels and reduce shrinkage.
- Oversaw daily operations to ensure adherence to performance quality and service standards.
- Ensured cleanliness, safety, and organization of store environment to elevate customer experience.
- Cultivated strong working relationships with staff to enhance team collaboration.
- Ensured compliance with food regulations to achieve successful inspection outcomes.
Front Lead
HEB Grocery Store
Odessa, TX
05.2014 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed cashier break schedules to ensure optimal staffing during peak hours.
Education
High School Diploma -
Permian High
Odessa, TXSkills
- Easily trainable
- Willing and eager to learn
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Processes and procedures
- Operations management
- Conflict resolution
- Task delegation
- Workflow management
Timeline
Supervisor
First Watch Credit Union
06.2025 - Current
E-commerce Specialists
First Watch Credit Union
02.2019 - 12.2024
Assistant Manager
United Supermarkets
07.2017 - 08.2017
Front Lead
HEB Grocery Store
05.2014 - 02.2017
High School Diploma -
Permian High