Brandi Gould
Concord,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges. Extensive eighteen-year experience in the service industry. Eager to start a new chapter in life and make a change from working in the food service industry.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
The Gateway to Athens
Concord , NC
2005.10 - Current
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
- Designed and published updated menus.
- Directed and assisted in general dining room cleaning and sanitation.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Leveraged POS system to receive and take guest orders and process payment.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Trained and acclimated new servers to restaurant's culture and operations.
Education
Associate of Arts - Psychology
Rowan Cabarrus Community College
Salisbury, NC07.2011
Bachelor of Science - Major in Psychology & Minor in Sociology
University of North Carolina At Charlotte
Charlotte, NC05.2014
Skills
- Workflow Management
- Policy Enforcement
- Issue Resolution
- Client Relations and Retention
- Conflict Resolution Techniques
- Handling Escalations
- Managing Operations and Efficiency
- Staff Training
- Reliable & Trustworthy
- Microsoft Office & Basic Computer Skills
- Easily Trainable
- People Skills
- POS Proficient
- Bilingual (Greek)
References
- Hariclea Kastanis 704.699.5781
Timeline
Customer Service Manager
The Gateway to Athens
2005.10 - Current
Associate of Arts - Psychology
Rowan Cabarrus Community College
Bachelor of Science - Major in Psychology & Minor in Sociology
University of North Carolina At Charlotte