Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brandi Gould

Concord,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges. Extensive eighteen-year experience in the service industry. Eager to start a new chapter in life and make a change from working in the food service industry.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

The Gateway to Athens
Concord, NC
10.2005 - Current
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Maintained thorough knowledge of menu to describe dining options.
  • Designed and published updated menus.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Trained and acclimated new servers to restaurant's culture and operations.

Education

Associate of Arts - Psychology

Rowan Cabarrus Community College
Salisbury, NC
07.2011

Bachelor of Science - Major in Psychology & Minor in Sociology

University of North Carolina At Charlotte
Charlotte, NC
05.2014

Skills

  • Workflow Management
  • Policy Enforcement
  • Issue Resolution
  • Client Relations and Retention
  • Conflict Resolution Techniques
  • Handling Escalations
  • Managing Operations and Efficiency
  • Staff Training
  • Reliable & Trustworthy
  • Microsoft Office & Basic Computer Skills
  • Easily Trainable
  • People Skills
  • POS Proficient
  • Bilingual (Greek)

Languages

Greek
Native/ Bilingual

References

  • Hariclea Kastanis 704.699.5781

Timeline

Customer Service Manager

The Gateway to Athens
10.2005 - Current

Associate of Arts - Psychology

Rowan Cabarrus Community College

Bachelor of Science - Major in Psychology & Minor in Sociology

University of North Carolina At Charlotte

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Brandi Gould