Roberto Adair Ortiz
Bell Gardens,CA
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets. Both in the filed and in the office setting i am a fast learner, like improving in myself so im up for a task.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Studio Moulding
Carson, CA
01.2025 - 03.2026
- Collaborated with team members to streamline support processes, increasing efficiency in call handling.
- More of order processing, data entry email forwarding.
- customer issues resolution.
- Conducted regular training sessions on new software updates and product features for support staff.
- Provided detailed product information, improving customer satisfaction and retention rates.
- called different freight company's, inventory check.
Call Center Representative
Samsung Tech Support
Carson, CA
07.2024 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Helped filed agents out on the filed, and as well as our engineering team. System errors etc.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed timely and effective replacement of damaged or missing products.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Foster Care Provider
Angeles of Love
Hawthorne, CA
02.2020 - 03.2022
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
- Offered extensive care to troubled older children without likelihood of adoption.
- Assisted foster children with completing homework assignments and improving their overall academic performance.
Inbound Call Center Representative
Parking Enforcement
Los Angeles, CA
01.2018 - 07.2019
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
Education
Associate of Engineering - Engineering For IT
Long Beach City College
Long Beach, CA04-2023
High School Diploma -
Allen Leroy Locke Charger High School
Los Angeles, CA09-2016
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Call control
- Account updating
- Call center customer service
- Call center operations
- Resolving issues
- Inbound phone calls
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Call Center Representative
Studio Moulding
01.2025 - 03.2026
Call Center Representative
Samsung Tech Support
07.2024 - 01.2025
Foster Care Provider
Angeles of Love
02.2020 - 03.2022
Inbound Call Center Representative
Parking Enforcement
01.2018 - 07.2019
High School Diploma -
Allen Leroy Locke Charger High School
Associate of Engineering - Engineering For IT
Long Beach City College