Roberto Arturo Umaña Calvo
El Roble,Puntarenas
Overview
1
1
Certification
Work History
Bartender
Dreams Las Mareas Hotel
Guanacaste, Costa Rica
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
Bartender
Nayara Hotel
La Fortuna, Costa Rica
Waiter and Bartender
Los Sueños Marriott Ocean & Golf Resort
Puntarenas, Costa Rica
- Greeted guests in a friendly and professional manner.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Responded to customer inquiries in an efficient and timely fashion.
- Provided excellent customer service at all times.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Checked back with customers to ensure satisfaction with each course served.
- Replenished supplies such as napkins, utensils, condiments throughout shift.
- Ensured that dining areas were kept clean and organized during shifts.
Bartender
Fiesta resort
Puntarenas, Costa Rica
Cashier and Bartender
Punta Pirata Restaurant
Puntarenas, Costa Rica
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Ministerio de Educación
2022
Skills
- Ability to work under pressure
- Self Motivation
- Communication
- Well organized
- Responsible
- Flexible
- Quick Learner
- Problem Solver
Certification
- English
- Customer Service Course (INA-2020)
- Microsoft Office Course (Word, Power Point, Excel)
- Food Handler Course
- Private Security Course (Universidad San Jose-2019)
- Private Security Agent - Valid
- Business Gun Carry Course - Valid
- B-1 Driver's License
Timeline
Bartender
Dreams Las Mareas Hotel
Bartender
Nayara Hotel
Waiter and Bartender
Los Sueños Marriott Ocean & Golf Resort
Bartender
Fiesta resort
Cashier and Bartender
Punta Pirata Restaurant
High School Diploma -
Ministerio de Educación
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