Roberto Carlos Gomez Soto
3927 8th Ave, #101, San Diego CA
Summary
Dynamic logistics professional with experience at Hospital BC, excelling in transportation management and customer relationship management. Proven ability to enhance productivity through effective communication and problem-solving. Bilingual in Spanish, I thrive under pressure and lead teams to achieve operational excellence while ensuring exceptional service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Hospital BC
Tijuana
06.2017 - 02.2025
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Coordinated scheduling appointments and meetings to streamline logistics operations.
- Facilitated communication among drivers, clients, and management teams to ensure smooth operations.
- Trained new team members on logistics procedures and best practices.
- Developed processes to enhance productivity and reduce delays.
- Acted as a liaison between staff and various departments.
- Resolved customer complaints in a timely manner.
- Addressed customer inquiries regarding order status or schedule changes to enhance satisfaction.
Concierge/Driver
Hospital BC
Tijuana
06.2015 - 06.2017
- Delivered exceptional service to patients and visitors, enhancing overall experience.
- Transported patients with care, ensuring safety and comfort throughout journey.
- Assisted patients and visitors with inquiries and directions throughout the hospital.
- Managed appointment scheduling for various departments and specialists effectively.
- Coordinated transportation services for patients to ensure timely arrivals and departures.
Barista
Ezquina Caffe
Tijuana
06.2015 - 06.2016
- Delivered exceptional customer service while preparing beverages and managing daily café operations to create a welcoming environment.
- Collaborated with team members to improve overall customer satisfaction through effective communication and teamwork.
- Crafted high-quality espresso beverages to meet customer preferences.
- Maintained cleanliness and organization of the coffee preparation area.
- Provided exceptional customer service while taking and processing orders.
Barista
D'Volada
Tijuana
01.2014 - 06.2015
- Served customers promptly, ensuring a clean and organized workspace to enhance customer experience.
- Collaborated with team to enhance sales and foster customer loyalty through consistent service quality.
- Prepared high-quality beverages using espresso machines and manual brewing methods.
- Maintained cleanliness and organization of the café environment throughout shifts.
Education
Physical Therapist License -
Universidad Autonoma de Durango
Tijuana, BC05.2020
High School Diploma -
Universidad Metropolitana de Auga Caliente
Tijuana, BC08.2014
Skills
- International logistics
- Transportation management
- Customer relationship management
- Proficient in Microsoft Office
- Bilingual in Spanish
- Problem-solving skills
- Works well under pressure
- Time management
- Self-motivated team player
- Team collaboration
- Leadership skills
- Conflict resolution
- Excellent communicator
Certification
- Neuro Muscular Taping Certificate, Universidad Abierta Interamericana, 05/12/19
- Dry Needling Concept Certificate, Grupo FisioRehabilita, 12/13/20
- Functional Training & Therapeutics Certificate, Escuela Continua de Physiotraining, 12/15/19
- Evaluation Techniques and Neurodynamic Mobilization, Instituto Alcalá de Ciencias y Especialidades de la Salud, México, 12/01/19
Timeline
Logistics Coordinator
Hospital BC
06.2017 - 02.2025
Concierge/Driver
Hospital BC
06.2015 - 06.2017
Barista
Ezquina Caffe
06.2015 - 06.2016
Barista
D'Volada
01.2014 - 06.2015
Physical Therapist License -
Universidad Autonoma de Durango
High School Diploma -
Universidad Metropolitana de Auga Caliente