Robert Oktawian Davis

• Led reliability engineering initiatives on ServiceNow’s intelligent cloud platform, supporting over 8,100 enterprise customers, including 85% of Fortune 500.
• Designed and deployed scalable SaaS solutions with Kubernetes and Docker, enhancing uptime and fault tolerance.
• Partnered with cross-functional teams to rearchitect legacy infrastructure, reducing incidents and boosting system performance.
• Implemented AI-driven automation to streamline workflows and enhance service availability.
• Developed self-healing mechanisms for multi-tenant systems, ensuring optimal performance at scale.
• Championed operational excellence by integrating CI/CD pipelines and automating infrastructure management.
• Contributed to a resilient production environment through high-availability architecture and advanced alerting frameworks.
• Delivered improvements in incident MTTR and system reliability using software, systems, and networking expertise.

• Established site reliability engineering team, transitioning from Heroku to GCP.
• Designed and implemented tools for reliability, scalability, and performance of production systems.
• Monitored production issues, collaborating with development teams to resolve challenges.
• Developed automation frameworks and infrastructure-as-code for cloud system management.
• Collaborated with development teams to establish best practices for resilient application deployment.
• Mentored junior site reliability engineers, guiding their professional growth and development.
• Migrated over 400 repositories from Bitbucket to GitLab using automation, managing $20 million in revenue.
• Increased availability of flagship product by 25% through automated failover and disaster recovery processes.

• Managed infrastructure as code with Terraform, Ansible, and GKE to enhance efficiency.
• Led deployment and management of Kubernetes clusters, promoting modern infrastructure practices.
• Migrated a $10 million business from VMWare to GCP, reducing operational costs.
• Implemented GitOps culture to streamline unit tests and deployment processes.
• Owned engineering processes, coordinating continuous delivery of hot-fixes and feature releases.
• Participated in on-call rotation, designing processes that improved incident response effectiveness.
• Leveraged expertise in GCP to assist engineering teams with planning and feature development.
• Actively supported cross-functional teams to troubleshoot customer issues, ensuring effective communication.

Developed software solutions by assessing information needs and adhering to software development lifecycle.

Evaluated operational feasibility, creating documentation, flowcharts, and diagrams to illustrate solutions.

Maintained knowledge of current development tools and techniques through ongoing professional education.

Mentored junior and mid-level engineers, enhancing skills through targeted coaching initiatives.

Demonstrated comprehensive understanding of business requirements, crafting tools to meet those needs.

Collaborated with team members to conceptualize new products while prioritizing user needs.

Conducted systems analysis, recommending policy and procedural changes to enhance operations.

Made swift decisions and took ownership of services and applications at scale.

Designed and implemented scalable, low-cost AWS solutions to enhance data flow for applications and APIs.

Established CI/CD frameworks, improving deployment efficiency and speed.

Developed serverless and containerized applications using Docker and Kubernetes, modernizing infrastructure.

Provided IT support and managed networking infrastructure, including VPN, LAN, and firewalls.

Led a small team of outsourced developers to deliver high-quality applications.

Implemented SecOps and DevOps processes to boost team efficiency and effectiveness.

Created infrastructure as code using AWS CLI for streamlined application deployment.

Migrated from Bitbucket to GitHub while implementing GitHub Actions for automation.

Managed relations between Department of Defense and pharmaceutical companies, establishing key partnerships.

Prototyped applications to drive innovation within development team.

Assisted remote team of 10 overseas developers in optimizing performance through Agile methodologies.

Interfaced with Product Managers and Engineers offshore and onshore to ensure project completion.

Provided coaching, mentoring, and technical vision, enhancing team member growth.

Designed AI/ML models utilizing distributed systems, facilitating advanced technology integration.

Led technical enterprise product teams with comprehensive inbound and outbound responsibilities.

Cultivated high engagement culture by building and managing cross-location teams.

Developed full stack applications using Python, PostgreSQL, JavaScript, and React.

Collaborated with team to create distributed software utilizing version control systems.

Employed both OOP and functional programming paradigms in application development.

Created RESTful interfaces compliant with health data standards, particularly FHIR.

Wrote efficient, organized code while adhering to deadlines with minimal supervision.

Authored unit tests as part of rigorous code development process.

Communicated effectively across delivery team including analysts, developers, designers, and QA testers.

Tracked tasks, deliverables, and time accurately in enterprise management systems.

Collaborated with IT manager to assess system needs and design computer hardware configurations.

Installed software and networking systems, resolving issues and implementing advanced security measures.

Trained staff on newly installed hardware and software, enhancing productivity and technical skills.

Maintained up-to-date security software and submitted monthly reports for IT manager review.

Provided troubleshooting assistance to students, staff, and faculty for various applications.

Successfully designed and installed hardware configurations tailored to business requirements.

Resolved hardware, software, and networking issues promptly to ensure uninterrupted IT operations.

Filed detailed monthly reports for IT manager, offering insights and strategic recommendations.