Robert Overton
South Bend,IN
Summary
Talented Sales Representative effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Authorized to work in the US for any employer
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Dumor Water Specialists
Operations Manager
Elkhart, IN
07.2020 - 04.2026
- Oversaw daily operations across multiple departments including Sales, Service, Route Logistics, Warehouse, and Front Office
- Managed and coordinated cross-functional teams to ensure efficient workflow and alignment with company goals
- Supervised, trained, and evaluated staff across all departments, improving performance and accountability
- Led hiring and staffing efforts to ensure all departments were adequately staffed to meet operational demands
- Directed route operations, ensuring timely delivery of water treatment equipment, salt, and water to customers
- Managed inventory procurement and supply chain logistics for water treatment systems and consumables
- Implemented operational strategies to improve efficiency, reduce costs, and streamline processes
- Drove year-over-year revenue growth through increased equipment sales, expansion of the routes department, and front counter sales performance
- Ensured high levels of customer satisfaction by resolving escalations and improving service quality
- Collaborated with the sales department to support revenue growth and customer retention initiatives
- Oversaw service department operations to ensure timely maintenance and repair of equipment
- Managed warehouse operations including inventory control, organization, and distribution
- Led front office operations to maintain strong customer communication and administrative efficiency
- Developed and executed advertising and marketing initiatives to increase brand awareness and drive sales
- Monitored key performance indicators (KPIs) and adjusted operations to meet business objectives
Sales Associate
Value City Furniture
Mishawaka
09.2018 - 03.2020
- Delivered exceptional customer service, ensuring a positive shopping experience for all clients.
- Assisted customers with product selection, providing personalized recommendations and fostering engagement.
- Maintained in-depth knowledge of product features, benefits, and promotions to enhance sales effectiveness.
- Collaborated with team members to execute visual merchandising strategies that improved store aesthetics.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Executive
Goshen Motors
Goshen, IN
02.2019 - 07.2019
- Worked with customers to find there wants, needs and budget
- Then showed them vehicles to meet each. Explained options, Features and benefits. Answered questions and overcame objectives to close the sale.
Design Associate
Floor Coverings International South Bend
South Bend
09.2018 - 02.2019
- Worked with customers to find there wants, needs and budget.
- Measured spaces to determine amount of product and presented options to customer.
- Handled questions and objections to close the sale.
Product Specialist
Ashley Furniture HomeStore
Mishawaka, IN
09.2017 - 09.2018
- Answer customers' questions regarding products, prices and availability.
- Emphasize product features and benefits based on analysis of customers' needs.
- Communicate sales promotions to customers to grow average customer account size.
- Maintain friendly and professional customer interactions at all times.
- Maintain and above company average on protection plans for furniture purchases.
- Meet sales goal each month.
Home Furnishings Consultant/Pure Sleep Specialist
ESLINGER HOME FURNISHINGS DBA ART VAN FURNITURE MISHAWAKA
Mishawaka, IN
11.2014 - 08.2017
- Answered customers' questions regarding products, prices and availability.
- Emphasized product features based on analysis of customers' needs.
- Communicated sales promotions to customers to grow average customer account size.
- Maintained friendly and professional customer interactions at all times.
- Maintained and above company average of value adds (warranty add ons) was in the top three when not the number ones salesperson.
- Met sales goal each month.
Education
Visual Communications - Photography
Ivy Tech Community College
South Bend, INSkills
- Photography (20years)
- Powerpoint (5 years)
- Forklift Operator (3 years)
- Sales (15 years)
- Social Media Marketing (15 years)
Outside Organization Involvement
- Builder’s Association of Elkhart County 2021-2023, Chairperson-Membership Engagement Committee 2022-2023
- Greater Elkhart Chamber Of Commerce -Ambassador 2021-Present
- Ryan’s Place - Marketing & Development Committee 2024-Present
Timeline
Dumor Water Specialists
Operations Manager
07.2020 - 04.2026
Sales Executive
Goshen Motors
02.2019 - 07.2019
Sales Associate
Value City Furniture
09.2018 - 03.2020
Design Associate
Floor Coverings International South Bend
09.2018 - 02.2019
Product Specialist
Ashley Furniture HomeStore
09.2017 - 09.2018
Home Furnishings Consultant/Pure Sleep Specialist
ESLINGER HOME FURNISHINGS DBA ART VAN FURNITURE MISHAWAKA
11.2014 - 08.2017
Visual Communications - Photography
Ivy Tech Community College