Robert Overton
South Bend,IN
Summary
Talented Sales Representative effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Authorized to work in the US for any employer
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Dumor Water Specialists
Operations Manager
07.2020 - 04.2026
- Oversaw daily operations across multiple departments including Sales, Service, Route Logistics, Warehouse, and Front Office
- Managed and coordinated cross-functional teams to ensure efficient workflow and alignment with company goals
- Supervised, trained, and evaluated staff across all departments, improving performance and accountability
- Led hiring and staffing efforts to ensure all departments were adequately staffed to meet operational demands
- Directed route operations, ensuring timely delivery of water treatment equipment, salt, and water to customers
- Managed inventory procurement and supply chain logistics for water treatment systems and consumables
- Implemented operational strategies to improve efficiency, reduce costs, and streamline processes
- Drove year-over-year revenue growth through increased equipment sales, expansion of the routes department, and front counter sales performance
- Ensured high levels of customer satisfaction by resolving escalations and improving service quality
- Collaborated with the sales department to support revenue growth and customer retention initiatives
- Oversaw service department operations to ensure timely maintenance and repair of equipment
- Managed warehouse operations including inventory control, organization, and distribution
- Led front office operations to maintain strong customer communication and administrative efficiency
- Developed and executed advertising and marketing initiatives to increase brand awareness and drive sales
- Monitored key performance indicators (KPIs) and adjusted operations to meet business objectives
Sales Associate
Value City Furniture
09.2018 - 03.2020
- Delivered exceptional customer service, ensuring a positive shopping experience for all clients.
- Assisted customers with product selection, providing personalized recommendations and fostering engagement.
- Maintained in-depth knowledge of product features, benefits, and promotions to enhance sales effectiveness.
- Collaborated with team members to execute visual merchandising strategies that improved store aesthetics.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Executive
Goshen Motors
02.2019 - 07.2019
- Worked with customers to find there wants, needs and budget
- Then showed them vehicles to meet each. Explained options, Features and benefits. Answered questions and overcame objectives to close the sale.
Design Associate
Floor Coverings International South Bend
09.2018 - 02.2019
- Worked with customers to find there wants, needs and budget.
- Measured spaces to determine amount of product and presented options to customer.
- Handled questions and objections to close the sale.
Product Specialist
Ashley Furniture HomeStore
09.2017 - 09.2018
- Answer customers' questions regarding products, prices and availability.
- Emphasize product features and benefits based on analysis of customers' needs.
- Communicate sales promotions to customers to grow average customer account size.
- Maintain friendly and professional customer interactions at all times.
- Maintain and above company average on protection plans for furniture purchases.
- Meet sales goal each month.
Home Furnishings Consultant/Pure Sleep Specialist
ESLINGER HOME FURNISHINGS DBA ART VAN FURNITURE MISHAWAKA
11.2014 - 08.2017
- Answered customers' questions regarding products, prices and availability.
- Emphasized product features based on analysis of customers' needs.
- Communicated sales promotions to customers to grow average customer account size.
- Maintained friendly and professional customer interactions at all times.
- Maintained and above company average of value adds (warranty add ons) was in the top three when not the number ones salesperson.
- Met sales goal each month.
Education
Visual Communications - Photography
Ivy Tech Community College
South Bend, INSkills
- Photography (20years)
- Powerpoint (5 years)
- Forklift Operator (3 years)
- Sales (15 years)
- Social Media Marketing (15 years)
Outside Organization Involvement
- Builder’s Association of Elkhart County 2021-2023, Chairperson-Membership Engagement Committee 2022-2023
- Greater Elkhart Chamber Of Commerce -Ambassador 2021-Present
- Ryan’s Place - Marketing & Development Committee 2024-Present
Timeline
Dumor Water Specialists
Operations Manager
07.2020 - 04.2026
Sales Executive
Goshen Motors
02.2019 - 07.2019
Sales Associate
Value City Furniture
09.2018 - 03.2020
Design Associate
Floor Coverings International South Bend
09.2018 - 02.2019
Product Specialist
Ashley Furniture HomeStore
09.2017 - 09.2018
Home Furnishings Consultant/Pure Sleep Specialist
ESLINGER HOME FURNISHINGS DBA ART VAN FURNITURE MISHAWAKA
11.2014 - 08.2017
Visual Communications - Photography
Ivy Tech Community College