Robert "Todd" Massey
Leeds,AL
Summary
Accomplished professional with a proven track record in sales and marketing strategies, including a significant role at Electricity and Lighting Inc. Skilled in customer relationship building and upselling, demonstrated by surpassing sales quotas and enhancing client satisfaction. Expert in product and service knowledge, achieving results through strategic development and effective communication. Sales professional well-versed in consultative selling and relationship management, consistently driving revenue growth. Known for collaboration and adaptability, ensuring seamless teamwork and alignment with business goals. Possesses persuasive communication skills and proactive approach to problem-solving.
Overview
32
32
years of professional experience
Work History
Salesman/Installation Manager
Electricity and Lighting Inc
08.2020 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
Electrician
Trouble Shooters Electric
02.2016 - 08.2020
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, and on roofs.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Stored and maintained power tools and equipment for each job.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Automotive Service Advisor
Adamson Ford
08.1999 - 08.2010
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership's image and reputation.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
Quartermaster
United States Navy, USN
04.1993 - 04.1997
- Updated logs, coordinated documents and wrote detailed reports.
- Performed open ocean navigation along with ensuring safe navigation when entering and leaving ports.
Education
High School Diploma -
Moody High School
Moody, AL05.1991
Skills
- Sales and marketing strategies
- Customer Relationship Building
- Sales strategy development
- Upselling and Cross Selling
- Product and service knowledge
Timeline
Salesman/Installation Manager
Electricity and Lighting Inc
08.2020 - Current
Electrician
Trouble Shooters Electric
02.2016 - 08.2020
Automotive Service Advisor
Adamson Ford
08.1999 - 08.2010
Quartermaster
United States Navy, USN
04.1993 - 04.1997
High School Diploma -
Moody High School
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