Robert Upton
Advanced Client Specialist
Chicago,ILLINOIS
Summary
Motivated professional with a proven track record in banking, sales, and organizational management. Strong skills in customer service, financial solutions, and team collaboration. Recognized for work ethic, adaptability, and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Uber Driver
Self-Employed
01.2020 - 01.2025
- Provided reliable transportation services while managing flexible schedules and ensuring customer satisfaction
- Maintained a 4.9+ rating by delivering excellent customer service and prioritizing safety
Advanced Client Solution Specialist
Bank of America
08.2022 - 04.2023
- Achieved Tier 3 sales performance, selling nearly $500K in company products within 8 months
- Provided tailored financial solutions to clients, ensuring satisfaction and regulatory compliance
- Excelled in client relationship management, contributing to overall branch success
Brand Ambassador/Assistant Project Manager
NASCAR, Foot Locker, Jordan Brand
01.2022 - 12.2022
- Represented high-profile brands at events, executing promotional strategies to engage target audiences
- Supported project management tasks, including scheduling and event coordination
- Ensured smooth execution of campaigns by collaborating with teams and stakeholders
Staff Manager
Home Childcare
05.2021 - 07.2022
- Managed employee and client documentation, ensuring compliance with government policies
- Organized budgets, spreadsheets, and payment records for daycare operations and community events
- Improved organizational efficiency and fostered a collaborative work environment
Bank Teller
BMO Harris Bank
05.2016 - 06.2017
- Provided exceptional customer service, handling cash transactions and account management
- Promoted bank products and services, contributing to increased customer retention
Education
High School Diploma -
06.2015
Bachelor Of The Arts - Theatre and Economics
3 semesters remaining to complete degree
Skills
Microsoft Word
Excel
PowerPoint
Mac systems
Windows systems
GarageBand
iMovie
Acting
Public speech
Project managing
Cashier
Administrative skills
Actingexperience
Featured on 'Chicago PD' (Season 3, 2016; Season 5, 2021), 'The Exorcist' TV show (2017), and a Gatorade commercial with Dwyane Wade(2017), Appeared on 'The Chi' (2019) and performed/worked in multiple theatrical productions while attending UIC (2015 - 2018), Developed communication, teamwork, and adaptability skills through consistent acting work.
Accomplishments
Third place National Bizfest winner 2012 for the United States Hispanic Chamber of Commerce 33rd annual national convention presented by Bank of America.
Second place national August Wilson monologue competition winner 2014.
Timeline
Advanced Client Solution Specialist - Bank of America
08.2022 - 04.2023
Brand Ambassador/Assistant Project Manager - NASCAR, Foot Locker, Jordan Brand
01.2022 - 12.2022
Staff Manager - Home Childcare
05.2021 - 07.2022
Uber Driver - Self-Employed
01.2020 - 01.2025
Bank Teller - BMO Harris Bank
05.2016 - 06.2017
Kenwood Academy - High School Diploma,
University of Illinois at Chicago - Bachelor Of The Arts, Theatre and Economics