Hi, I’m
Robert Upton
Advanced Client Specialist
Chicago,ILLINOIS
Summary
Motivated professional with a proven track record in banking, sales, and organizational management. Strong skills in customer service, financial solutions, and team collaboration. Recognized for work ethic, adaptability, and commitment to excellence.
Overview
9
years of professional experience
Work History
Self-Employed
Uber Driver
01.2020 - 01.2025
Job overview
- Provided reliable transportation services while managing flexible schedules and ensuring customer satisfaction
- Maintained a 4.9+ rating by delivering excellent customer service and prioritizing safety
Bank of America
Advanced Client Solution Specialist
08.2022 - 04.2023
Job overview
- Achieved Tier 3 sales performance, selling nearly $500K in company products within 8 months
- Provided tailored financial solutions to clients, ensuring satisfaction and regulatory compliance
- Excelled in client relationship management, contributing to overall branch success
NASCAR, Foot Locker, Jordan Brand
Brand Ambassador/Assistant Project Manager
01.2022 - 12.2022
Job overview
- Represented high-profile brands at events, executing promotional strategies to engage target audiences
- Supported project management tasks, including scheduling and event coordination
- Ensured smooth execution of campaigns by collaborating with teams and stakeholders
Home Childcare
Staff Manager
05.2021 - 07.2022
Job overview
- Managed employee and client documentation, ensuring compliance with government policies
- Organized budgets, spreadsheets, and payment records for daycare operations and community events
- Improved organizational efficiency and fostered a collaborative work environment
BMO Harris Bank
Bank Teller
05.2016 - 06.2017
Job overview
- Provided exceptional customer service, handling cash transactions and account management
- Promoted bank products and services, contributing to increased customer retention
Education
Kenwood AcademyChicago, IL
High School Diploma
06.2015
University of Illinois at ChicagoChicago, IL
Bachelor Of The Arts from Theatre and Economics
University Overview
3 semesters remaining to complete degree
Skills
Microsoft Word
Actingexperience
Featured on 'Chicago PD' (Season 3, 2016; Season 5, 2021), 'The Exorcist' TV show (2017), and a Gatorade commercial with Dwyane Wade(2017), Appeared on 'The Chi' (2019) and performed/worked in multiple theatrical productions while attending UIC (2015 - 2018), Developed communication, teamwork, and adaptability skills through consistent acting work.
Accomplishments
Third place National Bizfest winner 2012 for the United States Hispanic Chamber of Commerce 33rd annual national convention presented by Bank of America.
Second place national August Wilson monologue competition winner 2014.
Timeline
Advanced Client Solution Specialist
Bank of America
08.2022 - 04.2023
Brand Ambassador/Assistant Project Manager
NASCAR, Foot Locker, Jordan Brand
01.2022 - 12.2022
Staff Manager
Home Childcare
05.2021 - 07.2022
Uber Driver
Self-Employed
01.2020 - 01.2025
Bank Teller
BMO Harris Bank
05.2016 - 06.2017
Kenwood Academy
High School Diploma
University of Illinois at Chicago
Bachelor Of The Arts from Theatre and Economics
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