Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Work Preference
Quote
Interests
Timeline
SalesManager
Robert Weiss

Robert Weiss

Manager/Trainer/Quality Control
Vernon,FL

Summary

Field Service Professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer relationship management, and technical support. Valued for effective communication, leadership, and problem-solving abilities. Prepared to make significant impact through strategic planning and operational efficiency.

Overview

35
35
years of professional experience

Work History

Field Service Manager

The Legacy Cabinet Company
02.2022 - 12.2024
  • Represented The Legacy Cabinet Company in the field by overseeing cabinet installs, working with D.R Horton supervisors to correct building issues and worked with 8 installation teams.
  • Conducted regular quality control evaluations, identifying areas for improvement and providing corrective actions as needed.
  • Managed nine subdivisions, providing cabinet measures, cabinet punches, quality walks and phase updates to ensure professional and problem free installs.
  • Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.
  • Optimized field service operations by developing standardized procedures for common tasks.
  • Increased team productivity with effective management of cabinet pre-measures, installations and quality control.
  • Developed lasting relationships with D.R Horton supervisors and regional managers through excellent communication, management skills and professionalism.

Fence Business Owner

Walton Shores, LLC
09.2019 - 01.2022
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.

Technician, Trainer, Field Service Manager

Satellites Unlimited
09.2009 - 08.2019
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Enhanced team productivity with thorough training on new technologies and procedures.

Education

Associate of Arts - Information Technology

University of Phoenix
Tempe, AZ
09-2011

2 Year Carpentry Certificate - Residential Construction

Pioneer Joint Vocational School
Shelby, OH
06-1987

Skills

  • Scheduling
  • Quality Control
  • Small business operations
  • Business management and development
  • Opportunity identification
  • Payroll administration

Accomplishments

  • Achieved the 2014 Top Technician, at Satellites Unlimited, by performing my technical duties to produce a high company ranking for employee training, trouble shooting, time management, prioritization and customer satisfaction.

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time off401k matchCompany CultureTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Interests

Camping

Hunting/Fishing

Hiking

4-Wheeling

Enjoy spending time with my wife and family

Timeline

Field Service Manager

The Legacy Cabinet Company
02.2022 - 12.2024

Fence Business Owner

Walton Shores, LLC
09.2019 - 01.2022

Technician, Trainer, Field Service Manager

Satellites Unlimited
09.2009 - 08.2019

Associate of Arts - Information Technology

University of Phoenix

2 Year Carpentry Certificate - Residential Construction

Pioneer Joint Vocational School
Robert WeissManager/Trainer/Quality Control