Rob Weigel
Commerce City
Summary
Seasoned Service Manager bringing 24 years of Construction equipment dealership experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Service Manager
RDO Equipment
06.2022 - Current
- Led team of up to 5 service technicians in field activities.
- Installed and provided technical support for equipment.
- Reduced time to complete service calls and expertly retained key customers.
- Maintained schedule of up to 85 service calls on a monthly basis.
Service Manager
Bobcat Of The Rockies
06.2016 - 05.2022
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Promoted brands of Bobcat equipment, increasing sales Department% and maximizing overall revenue.
- Set and administered department budgets for expenditures, materials and labor.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Shop Foreman
Bobcat Of The Rockies
07.2013 - 10.2016
- Trained and coached employees to improve performance and skills.
- Collaborated with other leaders and executives to direct workflow and support operations.
Field Service Technician
Bobcat Of The Rockies
10.2004 - 06.2013
- Discussed and recommended service options with customers and explained costs involved.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $25,000.00.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Shop Foreman
Vermeer Sales And Service
05.1999 - 10.2004
- Supervised ongoing daily production phases.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Oversaw, coached and evaluated 7 Service Techs employees.
Education
High School Diploma -
Adams City High School
Commerce City, CO04.1994
Construction Equipment Science - Construction Equipment Repair
Wyoming Technical College
Laramie, WY03.1997
Skills
- After-sales support
- Strategic business planning
- Proficient in Citrix, Modern, and CDK
- Fluent in [Language]
- Culture Development
- Customer Service Management
- Scheduling
- Team Leadership
- Budgeting
- Conflict Resolution
- Technical Support
- Establishing vision
Certification
Bobcat Company Platinum certified Service Manager.
Bobcat Company Platinum certified Service Technician.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Field Service Manager
RDO Equipment
06.2022 - Current
Service Manager
Bobcat Of The Rockies
06.2016 - 05.2022
Shop Foreman
Bobcat Of The Rockies
07.2013 - 10.2016
Field Service Technician
Bobcat Of The Rockies
10.2004 - 06.2013
Shop Foreman
Vermeer Sales And Service
05.1999 - 10.2004
High School Diploma -
Adams City High School
Construction Equipment Science - Construction Equipment Repair
Wyoming Technical College