Hi, I’m
Robi Olson
Plymouth
Summary
Accomplished Site Director with a proven track record at Foss Swim School, enhancing operational efficiency and employee retention through strategic leadership and talent development programs. Expert in strategic operational leadership and fostering a positive work environment, achieving significant growth in revenue and customer satisfaction. Skilled in operational oversight and productivity improvement strategies, ensuring high-quality performance standards.
Overview
11
years of professional experience
Work History
Foss Swim School
Site Director
06.2023 - Current
Job overview
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
Infuse Hospitality
General Manager
03.2022 - 06.2023
Job overview
- Managed budget implementations, customer reviews, training, and schedules.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
Twist Davis Group
General Manager
08.2021 - 02.2022
Job overview
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and safety standards around food and alcohol handling.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
Anthony's Coal Fire Pizza
Floor Supervisor
10.2020 - 08.2021
Job overview
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Fox Hollow Golf Course
Server/Bartender
05.2014 - 02.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Humboldt State UniversityArcata, CA
Bachelor of Arts from Environmental Studies
05-2019
Bear Creek High SchoolLittleton, CO
High School Diploma
05-2015
Skills
- Strategic Operational Leadership
- Efficient Operations Coordination
- Operational Oversight
- Strategic Facility Coordination
- Talent Development Programs
- Productivity Improvement Strategies
Timeline
Site Director
Foss Swim School
06.2023 - Current
General Manager
Infuse Hospitality
03.2022 - 06.2023
General Manager
Twist Davis Group
08.2021 - 02.2022
Floor Supervisor
Anthony's Coal Fire Pizza
10.2020 - 08.2021
Server/Bartender
Fox Hollow Golf Course
05.2014 - 02.2020
Humboldt State University
Bachelor of Arts from Environmental Studies
Bear Creek High School
High School Diploma
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