Summary
Overview
Work History
Education
Skills
Walking, traveling, listening to music
Timeline
Generic

Robia Massey

Houston,TX

Summary

Hardworking employee enthusiastic about learning any new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Focused and safety-conscious Driver with history of delivering packages for global logistics organizations. Top team member with strong stats and delivery performance. Observant at all times to avoid accidents or incidents.

Overview

11
11
years of professional experience

Work History

Package Delivery Driver

Veho
Houston, TX
08.2020 - Current
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Rideshare Driver

Uber
San Francisco, CA
01.2020 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Assisted mobile app users with closing out rideshare.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Adhered to tight schedule and met departure and arrival deadlines.

Delivery Driver

Amazon
Houston , TX
03.2021 - 10.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Restaurant General Manager

Tacala-Taco Bell
Conroe, TX
05.2014 - 01.2021
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Orchestrated positive customer experiences by overseeing every area of C.H.A.M.P.S. operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
  • Limited portion sizes and used garnishes to control food costs.
  • Carefully interviewed, selected, trained and supervised staff.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Education

High School Diploma -

Conroe High School
Conroe, TX
03.2011

Skills

  • Recordkeeping Requirements
  • Service Dispatching
  • Customer Needs Assessments
  • Valid Driver's License
  • GPS Navigation
  • Time Management
  • Customer Satisfaction
  • Customer Experience
  • Reading Comprehension
  • Loading and Unloading
  • Delivery Verification
  • Attention to Detail

Walking, traveling, listening to music

Working with Uber and Veho have really helped me enjoy one of my hobbies, traveling. I enjoy seeing different parts of the city( Houston, TX), finding new restaurants, and new places to lounge and meet new people.


While I'm traveling to a new part of the city, I also encounter new parks. Most of the parks have great bike trails and walking trails. If the weather and time permits, I'm able to enjoy the weather and go for a walk. Walking also helps bring me peace, clear my mind and relax.


I listening to music. It helps to motivate me, whenever I'm feeling down. Or even when I'm overwhelmed or stressed. Music brings me peace, while lifting my spirits at the same time. Listening to music is therapeutic for me.

Timeline

Delivery Driver

Amazon
03.2021 - 10.2021

Package Delivery Driver

Veho
08.2020 - Current

Rideshare Driver

Uber
01.2020 - Current

Restaurant General Manager

Tacala-Taco Bell
05.2014 - 01.2021

High School Diploma -

Conroe High School

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Robia Massey