ROBIEN MARIA NADHAR
Gilbert,AZ
Summary
Results-driven Senior Program Manager with extensive experience managing large-scale, complex programs across the banking, healthcare, insurance, travel & hospitality, and retail industries. Demonstrated ability to lead cross-functional teams in both onshore and offshore environments, utilizing Agile and SAFe methodologies to optimize productivity and meet delivery timelines. Skilled in strategic decision-making, risk mitigation, and executive stakeholder management. Possesses strong expertise in budgeting, resource planning, IT infrastructure migration, and software development life cycle (SDLC) processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Program Manager
HCL Technologies
04.2013 - Current
- Managed a portfolio of complex programs, overseeing budgeting, resource allocation, and risk mitigation
- Led Agile transformation as an Agile Coach, SAFe Scrum Master, and Release Train Engineer (RTE), implementing sprint ceremonies, PI planning, system demos, ART Backlog refinement and ART syncs
- Optimized IT infrastructure by leading a Windows 11 upgrade, coordinating a data center migration, and streamlining ServiceNow for project tracking
- Spearheaded the transition of SAP Material and Finance modules to a new vendor, ensuring a smooth knowledge transfer
- Successfully launched a new online retail program, enhancing the client's e-commerce platform
- Developed executive-level dashboards and reports, offering insights on project progress, risks, and financial performance
- Tools & Technologies: MS Project, Smartsheet, Jira, Rally, VersionOne, ServiceNow
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration.
- Ensured compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the company.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
- Key Clients Managed: BNSF Railways (TX, USA), Ultragenyx (CA, USA), Kaiser Permanente (CA, USA), Merck (NJ, USA), IFC (World Bank Group, Washington DC, USA), eBay Enterprise (PA, USA), AARP (MD, USA), Cooper Tire & Rubber Company (OH, USA), Sabre Hospitality (TX, USA)
Lead Program Manager
HCL Technologies
09.2010 - 03.2013
- Led offshore delivery teams, managing software product development, implementation, and support
- Oversaw multiple international vendors (including SFS-Turkey, INFOR-USA, and Indian vendors) for seamless project execution
- Ensured alignment of project goals with business strategies, maintaining engagement with senior stakeholders
- Monitored and resolved project risks, schedule constraints, and logistical challenges impacting deliverables
- Developed best practices for improving project delivery efficiency and client satisfaction
- Key Clients Managed: Capital Stream (Seattle, USA) – Acquired Company, Export Credit Guarantee Corporation of India (Mumbai, India)
Project Manager / Programmer Analyst
HCL Technologies
07.2000 - 08.2010
- Led project planning, scheduling, budgeting, and quality assurance initiatives
- Partnered with client capability managers and external vendors to ensure seamless project execution
- Implemented risk management strategies, ensuring on-time and within-budget project completion
- Monitored customer issues and ensured timely resolutions to avoid project delays
- Facilitated knowledge transition to maintenance teams for long-term support
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Key Clients Managed: NJM Insurance Group (NJ, USA), Allianz Life Insurance (MN, USA), Department of Disability & Vocational Rehabilitation (Colorado, USA), Agency for Workforce Innovation (Florida, USA)
Education
MBA - Computer Information Systems
Madurai Kamaraj University
India04-2006
Skills
- Program Scope Management
- Multi-Site / Multi-Vendor Management
- Agile and Waterfall Development Expertise
- Proficient in Web, Cloud, Mobile, and Enterprise Technologies
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Oracle Certified Professional (OCP)
Timeline
Senior Program Manager
HCL Technologies
04.2013 - Current
Lead Program Manager
HCL Technologies
09.2010 - 03.2013
Project Manager / Programmer Analyst
HCL Technologies
07.2000 - 08.2010
MBA - Computer Information Systems
Madurai Kamaraj University
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