Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Robil Monzer

Robil Monzer

Ebel El Saqi, Marjayoun

Summary

Skilled Master Data Analyst with expertise in predictive analytics and data governance frameworks that transform raw information into strategic assets. I've spent a decade refining my technical approach across multiple industries, collaborating with cross-functional teams to translate complex data insights into actionable business intelligence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Data Analyst

IPT-POWERTECH Group
11.2023 - 04.2025
  • Built complex dashboards in Tableau and Power BI for management that increased decision-making efficiency by 30%
  • Developed SQL scripts to extract and analyze data, decreasing processing time by 25% for monthly reports
  • Led a project for migrating legacy data systems to cloud-based solutions, resulting in 20% cost reduction.
  • Collaborated with cross-functional teams to provide insights that enhanced customer support satisfaction by 10%
  • Streamlined data collection processes that reduced manual input errors by 15%, improving data reliability

Data Analyst

SK-TOUCH
11.2022 - 11.2023
  • Developed comprehensive dashboards using Power BI that aggregated performance metrics
  • Collaborated with cross-functional teams to define KPIs, improving the team’s ability to respond to market dynamics through real-time data analysis
  • Implemented predictive analytics techniques that identified emerging trends and enabling strategic decisions
  • Managed data extraction and transformation processes using SQL to enhance data quality for business reporting

Customer Service Specialist

MTC-TOUCH
01.2022 - 11.2022
  • Managed all customer interactions across multiple channels such as phone, email, live chat, and social media
  • Ensured that every customer interaction is positive, efficient, and informative
  • Resolved issues , troubleshooting technical problems and sending solutions

Data officer

YNCA (YOUTH NETWORK FOR CIVIC ACTIVISM)
01.2016 - 01.2018
  • Assisted in the development of an automated reporting system using Python
  • Conducted in-depth data analysis to support business strategy development, contributing
  • Achieved improvement in data accuracy by enhancing data quality

Education

Bachelor of Science - Information Technology

Lebanese International University
Nabatieh

Skills

  • Proficiency with industry-standard software and tools, such as MATLAB, AutoCAD or network simulation software
  • Statistical Analysis and Computation
  • Data Wrangling and Preprocessing
  • Database Management and SQL
  • Data Visualization and Reporting
  • Machine Learning Techniques
  • Big Data Platforms (Hadoop, Spark)
  • Programming Proficiency (Python, R)
  • Advanced Excel Skills
  • Business Intelligence (BI) Tools (Tableau, Power BI)
  • Predictive Analytics and Modeling

Languages

Arabic
Native or Bilingual
French
Full Professional
English
Professional Working
Spanish
Limited Working

Certification

  • Certificate of best employee from UNICEF while working with YNCA
  • Certificate of first aid from UNIFEL
  • Certificate of communication skills from UNICEF
  • Certificate of entrepreneurship from JIL organization
  • Certificate of fairness election from LADE organization
  • Certificate of teamwork from YNCA

Timeline

Operations Data Analyst

IPT-POWERTECH Group
11.2023 - 04.2025

Data Analyst

SK-TOUCH
11.2022 - 11.2023

Customer Service Specialist

MTC-TOUCH
01.2022 - 11.2022

Data officer

YNCA (YOUTH NETWORK FOR CIVIC ACTIVISM)
01.2016 - 01.2018

Bachelor of Science - Information Technology

Lebanese International University

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