Results oriented, professional appearance, self-motivated and goal oriented Strong ties to Community, Schools, Civic organizations and local businesses High Level of Community Involvement Multi-tasking, Prioritizing and organizational skills
Overview
48
48
years of professional experience
Work History
Administration and Funeral Attendant
Volusia memorial Funeral Home
Daytona Beach, Florida
07.2020 - 09.2025
Assisted families with funeral arrangements and service planning.
Prepared and maintained the viewing rooms for services.
Supported the transportation of deceased individuals to the funeral home.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Manager Community Relations and Government Affairs
BRIGHT HOUSE NETWORKS
01.2014 - 01.2016
Manages the strategic development and implementation of community, local government, and public relations programs and events.
Personally represents the company with community leaders at public events.
Supports the use of budgeted cash and in kind donations with results based analysis.
Effective public speaker, professional oral and verbal communication skills.
Organize and implement strategies and multi task simultaneously.
Promote initiatives with Schools and Chambers and encourage participation Future Leaders Scholarships, Regional Business Awards, Teachers innovators Grants, Connect To Compete with Flagler and Volusia County Schools.
Implemented and promoted STEM competition with Volusia and Flagler Schools.
Managed and set budget for Bright House Community Relations to maximize results.
Effective and Professional communication skills, verbal and written.
Represented Bright House at Team Volusia meetings, Chamber events to enhance visibility and branding.
Negotiated yearly contracts for community support with large non profits, Chambers of Commerce, Volusia ad Flagler County schools and local colleges.
Business Relations Manager
RIVERSIDE NATIONAL BANK-TD BANK
01.2008 - 01.2014
Management of a portfolio of clients.
Responsibilities include meeting and exceeding monthly goals to include loans, new accounts and referrals to other bank lines of business, retain and expand current relationships, outbound business development calls to potential new customers.
Work closely as a team with branch community involvement and Centers of Influences (CPA’s, Realtors, Attorneys).
Active Community involvement, Chamber of Commerces, Ribbon Cuttings, Business after Hours.
Branch Manager
RIVERSIDE NATIONAL BANK-TD BANK
01.2004 - 01.2008
Responsible for opening new branch location in Port Orange, hiring, training and managing staff, meeting and achieving sales goals of office, developing branch initiatives, ideas to increase business.
Branch sales meetings, staff scheduling, Employee reviews, coaching employees, handling customer complaints, branch daily operations, adhering to bank policies and procedures.
Market Manager
SUNTRUST BANK
01.1978 - 01.2003
At Suntrust Bank/ had a wide array of job responsibilities in my 25 years from part time teller to Market Manager, which was to oversee three branch locations in Port Orange.
Suntrust afforded me the ability to learn all areas of banking, From teller, new accounts representative, consumer loan processor, branch manager and market manager.
I attended Suntrust University taking courses as Supervising, Consumer Lending, Commercial Lending.
After 25 years at Suntrust I was offered the opportunity to open the newest Riverside location in Port Orange from the ground up.
Skills
Exceeded job standards on previous reviews
Organized
Meets deadlines
Finds cost saving ideas to save company money
Affiliations
Past President Port Orange South Daytona Chamber of Commerce
Port Orange South Daytona Rotary
Executive Board member/Founding Board Member Port Orange Family Days Community Trust
City of Port Orange Planning Commission 8 years
Futures Foundation, board member
Member Junior League
Team Volusia member
Board Member Home Owners association Skylake Estates
Served on Daytona Regional Chambers government relations committee
Administrative Assistant/Receptionist at Sunland Memorial Park Funeral Home and CemeteryAdministrative Assistant/Receptionist at Sunland Memorial Park Funeral Home and Cemetery