House Cleaner
Green leaf cleaning co
01 2020 - Current
Hi, I’m
Rhiannon Tomko
South West Rocks,NSW
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Green leaf cleaning coPort Augusta
House Cleaner
01 2020 - Current
Job overview
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
CaraPort Augusta
Disability Support Worker
03 2019 - 12 2020
Job overview
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
St Joseph's HousePort Pirie
Aged Care Worker
01 2015 - 03 2017
Job overview
- Provided emotional support to families during difficult times, offering reassurance and guidance.
- Increased resident satisfaction ratings through a consistent focus on effective communication and empathetic caregiving.
- Liaised effectively with multidisciplinary teams, ensuring comprehensive care coordination for each resident.
- Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
- Continually updated knowledge in aged care practices by attending professional development courses regularly.
- Advocated passionately for the rights of older adults, working tirelessly toward improving aged care standards across the sector.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Facilitated smooth transitions between shifts by providing detailed handover reports on residents'' progress and needs.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Open Access College
Year 11
12.2007
Tafe SA
Certificate 3 In Aged Care from Health
2012
Skills
- Window cleaning
- Emptied trashcans and transported waste to collection areas
- Well-organized House Cleaner with experience cleaning private residences and hotels Valued for impeccable standards in maintaining sanitized and clean environments Expert at using various cleaning tools and materials Strong work ethic and commitment to quickly and correctly completing jobs
- Delivered quality customer service to address urgent needs and cleaning requests
- Detailed House Cleaner with 4 years performing residential housekeeping and cleaning Highly skilled at completing housekeeping duties for multiple clients weekly Background using correct cleaning chemicals and agents
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping
- Floor cleaning
- Wall scrubbing
- Cleaned an average of 3 homes per day
- Streamlined cleaning processes for faster service, utilizing effective time management strategies
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills
- Improved client retention rates through trust-building activities such as following up after appointments
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job
- Maintained a safe working environment through proper use of cleaning products and equipment
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly
- Developed strong relationships with clients through consistent high-quality service and friendly interactions
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements
- Cleaning techniques
- Residential cleaning
References
- Tegan Loader- Previous Client of 4 years- 0428422532- Stirling North SA.
- Celeste Roberts- Previous Client- UNI SA Whyalla- Accomodation Officer- Celeste.Roberts@unisa.edu.au- 0466794996
Timeline
Disability Support Worker
Cara
03 2019 - 12 2020
Aged Care Worker
St Joseph's House
01 2015 - 03 2017
Open Access College
Year 11
12/2016
Tafe SA
Certificate 3 In Aged Care from Health