Robin Armstrong
Dothan,AL
Summary
Member focused and performance driven professional with an extensive background as a Commercial Lender, Mortgage Lending Manager Mortgage Originator and Retail Branch Manager seeking to join a growing organization where my twenty-four years in the financial industry will be an asset.
Overview
11
11
years of professional experience
Work History
AVP of Mortgage Services
All In Credit Union
Dothan, AL
10.2021 - Current
- Proactively develop and maintain in-house mortgage products, policies and procedures to mitigate risk
- Vendor management to include selection, due diligence and implementation
- Track and report monthly mortgage production to ensure KPI targets are achieved
- Review of all loans sold to investor/secondary market
- Oversee all HMDA reporting for organization and proper submission to CFPB
- Management of mortgage operations to include quality control process, servicing, sales and coaching
- Conduct quality oversight of lending teams, talent selection, performance evaluations and individual coaching.
AVP Business Lending Manager
Hancock Whitney Bank
Tallahassee, FL
06.2020 - 08.2021
- Coach daily activities of branch on sales activities, initiatives and individual development
- Reporting of all branch production and calling efforts within Salesforce
- Conduct initial pre-underwrite of consumer and commercial loans
- Partner with Branch Operations Manager to complete monthly audits.
AVP of Mortgage
Envision Credit Union
Tallahassee, FL
07.2018 - 06.2020
- Oversee all Mortgage operations and sales activities
- Report and monitor pipeline and individual team production to ensure KPI are achieved
- Vendor contract management, selection and due diligence
- Completion of annual HMDA report to CFPB
- Conduct individual training with retail staff on Home Equity Loan processes and procedures
- Develop and improve in house loan products, policies and procedures.
AVP Commercial Lender
Centennial Bank
Blountstown/Bristol, FL
11.2016 - 07.2018
- Prepare initial underwrite for commercial and consumer loans
- Analyze all financials to determine cash flow and debt service ratios
- Order and review of all credit reports, title searches and appraisals
- Conduct collection calls for past due loans
- Outbound calls to prospective and existing clients to achieve target goals.
Mortgage Originator/Branch Manager
Regions Bank
Marianna and Blountstown, FL
05.2013 - 11.2016
- Originate residential mortgage loans to meet investor and in-house guidelines
- Prepare and analyze cash flow analysis for individual borrowers
- Remain up to date on all investor and in-house product guidelines
- Daily management of retail operations
- Prepare, process and close consumer loan applications
- Utilize internal CRM to identify sales opportunities.
Education
Organizational Design and Change Mgt Cert. -
League of Southeastern Credit Unions
Tallahassee, FL07.2024
FL 2-15 Life, Health and Variable Annuities License -
Florida Dept. of Financial Services
Tallahassee, FL01.2006
AA -
Chipola College
Marianna, FL08.1995
General Diploma -
Grand Ridge School
Grand Rodge, FL01.1993
Skills
- Efficiency in Salesforce CRM
- In depth knowledge of various loan operations systems- Blend, Encompass, Empower, Laserpro and MortgageBOT
- Extensive Knowledge of lending underwriting guidelines
- Management and team development
- Growth planning
- Performance Improvement
- Procedure Implementation
- Operations Management
- Organizational Development
Accomplishments
- Awarded Regional Achievement Award as Top Producer
- Awarded Line of Business Partner in Excellence for Regions Bank
- Awarded Team of the Year for All In Credit Union in 2022
- Awarded Best Mortgage Lender for Best of the Wiregrass
- Excelled in leading All In Mortgage Team to year over year growth of 37% in 2021-2023
References
References available upon request.
Timeline
AVP of Mortgage Services
All In Credit Union
10.2021 - Current
AVP Business Lending Manager
Hancock Whitney Bank
06.2020 - 08.2021
AVP of Mortgage
Envision Credit Union
07.2018 - 06.2020
AVP Commercial Lender
Centennial Bank
11.2016 - 07.2018
Mortgage Originator/Branch Manager
Regions Bank
05.2013 - 11.2016
Organizational Design and Change Mgt Cert. -
League of Southeastern Credit Unions
FL 2-15 Life, Health and Variable Annuities License -
Florida Dept. of Financial Services
AA -
Chipola College
General Diploma -
Grand Ridge School