Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JAVIER RENZOLI

Naples

Summary

Bilingual (English/Spanish) operations and customer service leader with 10+ years of experience driving team performance, client satisfaction, and process improvements in banking and logistics. Skilled in leadership, performance management, and cross-functional collaboration, with hands-on expertise in CRM systems (Salesforce) and financial advisory support. Recognized for building strong client relationships, managing high-performing teams, and delivering consistent results in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Branch Manager AVP

Truist Bank
Naples
08.2018 - Current
  • Led and developed a team of 5 employees, improving operational efficiency and maintaining top-tier customer satisfaction ratings.
  • Managed high-net-worth client relationships, delivering tailored financial advisory solutions and fostering long-term loyalty.
  • Utilized Salesforce CRM and internal banking platforms to track performance, manage pipelines, and streamline client onboarding.
  • Partnered with Private Wealth and lending divisions to enhance referral success and expand cross-sell opportunities.
  • Ensured compliance with regulatory standards while maintaining operational excellence and mitigating risk.

Sales Account Manager

Scotlynn
Estero
01.2016 - 07.2018
  • Managed major client accounts including Five Guys, Tyson, Walmart, and Verizon, delivering logistics solutions to meet business needs.
  • Negotiated pricing and contracts, balancing market competitiveness with profitability targets.
  • Developed process improvements that reduced operational costs and increased efficiency across accounts.
  • Strengthened client satisfaction through proactive problem-solving and consistent communication.

Managing Partner

E & D Road Transport Corp.
09.2011 - 04.2013
  • Directed a team of 11 owner-operators and dispatchers, driving operational growth and building strategic partnerships.
  • Negotiated rates with logistics teams and suppliers to ensure cost-effective operations.
  • Oversaw customer relations, supplier evaluations, and payroll, ensuring seamless business operations and service delivery.

Education

Computer Science - Computer Science – IT

Hodges University

Skills

  • Customer Service Excellence
  • Leadership & Team Management (5 direct reports)
  • Client Relations & Retention
  • Salesforce CRM, Banking Systems, Microsoft Office 365
  • Operational Efficiency & Compliance
  • Financial Advisory & Risk Management
  • Bilingual: English & Spanish
  • Project Coordination & Cross-Functional Collaboration

References

References available upon request.

Timeline

Branch Manager AVP

Truist Bank
08.2018 - Current

Sales Account Manager

Scotlynn
01.2016 - 07.2018

Managing Partner

E & D Road Transport Corp.
09.2011 - 04.2013

Computer Science - Computer Science – IT

Hodges University

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