John Nam-il Sim
Aiea
Summary
Professional with experience in strategic leadership and operational management. Skilled in driving team collaboration and achieving results through adaptive strategies and clear communication. Proficiencies include project management, financial analysis, and process optimization. Known for reliability, flexibility, and strong focus on delivering impactful outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager AVP
Central Pacific Bank
01.2022 - Current
- Led branch operations, ensuring compliance with banking regulations and policies.
- Developed and implemented strategic sales initiatives to drive customer acquisition and retention.
- Mentored and trained staff, enhancing team performance and operational efficiency.
- Cultivated relationships with key clients, providing tailored financial solutions to meet their needs.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Argo Support Lead
Central Pacific Bank
01.2025 - 01.2026
- Implementation of Argo to various branches while offering consistent support
- Provide accurate feedback and communication with various departments and outside developers
- Management of time and priorities to ensure timelines are met
- Mentored staff on complex problem-solving techniques, improving overall team performance
- Led support team in resolving inquiries, enhancing service quality and satisfaction
Assistant Manager
Central Pacific Bank
01.2021 - 01.2022
- Develop and coach a team in current and new procedures
- Communicate with the team and manager in a professional environment
- Handle difficult situations; make quick decisive decisions; deliver responses effectively
- Knowledge to make appropriate sales and meet goals
Teller - UBMT (Universal Banker Management Trainee)
Central Pacific Bank
01.2017 - 01.2021
- Understand bank products and be able to help customers understand the need for such products.
- Help develop employees who are both new and experienced. Also coaching them to become exceptional employees
- Create and help maintain both current and new customer relationships
Education
BBA - Business Management
Shidler College of Business, UH Manoa
05-2019
AA - Liberal Arts
Kapiolani Community College
01-2017
Skills
- Goals and performance
- Customer Service
- Time management skills
- Verbal/written communication
- Branch operations management
- Proficiency in Windows Operating system
- Knowledgeable of basic computer programs (Microsoft Word, PowerPoint, Sharepoint and Excel)
Accomplishments
- 2021 Annual Kulia I Ka Nuu Award
- SBA Award Honorable Mentions (2025)
Certification
- Notary Public in the State of Hawaii (January 2020 – Current) (Exp January 19, 2028)
- Nationwide Multistate Licensing System (NMLS #1931428)
- Life and Health Insurance (License #21428646) (Exp: 01/31/2027)
Timeline
Argo Support Lead
Central Pacific Bank
01.2025 - 01.2026
Branch Manager AVP
Central Pacific Bank
01.2022 - Current
Assistant Manager
Central Pacific Bank
01.2021 - 01.2022
Teller - UBMT (Universal Banker Management Trainee)
Central Pacific Bank
01.2017 - 01.2021
BBA - Business Management
Shidler College of Business, UH Manoa
AA - Liberal Arts
Kapiolani Community College
Community Involvement
JCI Honolulu,
2022 - Current,
Director 2024 and 2026