Shannon Elliott
Grafton,WI
Summary
Dynamic professional with over 10 years of diverse experience in finance, marketing, customer service, and management. Expertise includes client relations, human resources, hospitality, Treasury Management, and both Commercial and Business Banking. Proficient in standard office software and recognized for strong interpersonal, verbal, and digital communication skills that drive effective collaboration and enhance overall work performance. Committed to delivering exceptional results through a strategic approach to problem-solving and relationship building.
Overview
13
13
years of professional experience
Work History
Branch Manager AVP
PNC Bank
2024.08 - Current
- Led branch operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Mentored and trained staff, fostering a culture of continuous improvement and professional growth.
- Identified opportunities for growth through financial analysis.
- Established performance metrics, driving accountability among staff while enhancing overall branch performance.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
BEO/ Business Banker and Treasury Manager
PyraMax Bank
2021.09 - Current
- Oversee branch activities and distinguished myself as the leading Small Business banker (up to 5 Million) and Treasury Management in the region.
Financial Advisor
CCCS
2017.03 - 2021.09
- Credit counseling, marketing, educator, outreach, Salvation Army Educating DVR, outreach with Salvation Army, classes for money smart, chairperson for money smart, Hud Certified for Housing, community education for Safe Harbor/interfaith.
Assistant Manager/Business Banking
BMO Harris Bank
2015.10 - 2017.11
- Managed a Satellite BMO Harris branch, focusing on Business Banking, Lending, staff oversight, customer service, compliance, and daily operations.
Personal Banker/Commercial Banking
Wells Fargo Bank
2012.12 - 2015.10
- Provided comprehensive banking services to enhance Commercial and Personal clients' financial futures.
Education
Associate Of Business Administration - Business
Lakeland College
Sheboygan, WISkills
- Branch operations management
- Relationship building and management
- Client relationship management
- Relationship management
- Operations management
- Training and development
- Sales management
- Staff development
- Process improvement
- Sales professional
- Business development
- Business development expertise
- Sales development
- Goals and performance
- Client acquisition
- Conflict resolution
- Strategic planning
- Financial advising
- Risk analysis
Timeline
Branch Manager AVP
PNC Bank
2024.08 - Current
BEO/ Business Banker and Treasury Manager
PyraMax Bank
2021.09 - Current
Financial Advisor
CCCS
2017.03 - 2021.09
Assistant Manager/Business Banking
BMO Harris Bank
2015.10 - 2017.11
Personal Banker/Commercial Banking
Wells Fargo Bank
2012.12 - 2015.10
Associate Of Business Administration - Business
Lakeland College