Amanda Osborne
Van Buren,AR
Summary
Proven leader with extensive experience in branch operations management and team supervision, notably at Cadence Bank. Excelled in enhancing customer satisfaction and streamlining operational efficiency. Skilled in coaching, mentoring, and relationship building, achieving significant improvements in team performance and client relations. Demonstrates a strong work ethic and excellent time management skills, driving successful outcomes and exceeding performance goals.
Overview
30
30
years of professional experience
Work History
Branch Manager/AVP
Cadence Bank
09.2002 - 05.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Team Leader
RGIS Inventory Services
05.1994 - 01.2004
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Loss Control Representative
Beverly Enterprises
06.1999 - 07.2002
- Input employee information to request for background checks
- Reviewed background checks for eligibility for employment.
- Consulted with managers all across the US about employees eligibility and hiring decisions
Education
No Degree -
U of A Ft Smith
Ft Smith ARHigh School Diploma -
Southside High School
Ft Smith AR05.1996
Skills
- Branch Operations Management
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Strong team-builder
- Verbal/written communication
- Employee Development
- Decision-Making
- Cash Handling
- Sales professional
- Staff recruitment
- Interviewing and Hiring
- Account Review
- Product Training
- Proficient in MS Office
- Sales Development
- Team Player
- Staff Supervision
- Goals and performance
- Conflict Resolution
- Documentation
- Public Speaking
- Performance Reviews
- Loan Documentation
- Operational Reports
- Key Performance Indicators
2013 Crawford County Leadership alumni
Leadership Crawford County was a team building experience with other professionals in the area. I built relationships and new ideas with my class teammates. It allowed me to learn more about different areas in Crawford County and the works of the leadership in my community.
Timeline
Branch Manager/AVP
Cadence Bank
09.2002 - 05.2024
Loss Control Representative
Beverly Enterprises
06.1999 - 07.2002
Team Leader
RGIS Inventory Services
05.1994 - 01.2004
No Degree -
U of A Ft Smith
High School Diploma -
Southside High School