Yudelky (Yudy) Kelly
AVP, MARKET MANAGER/CUSTOMER RELATIONSHIP MANAGER
Piscataway,New Jersey
Summary
Dynamic and customer-focused professional with over 6 years of experience in delivering exceptional service in fast-paced environments. Proven ability to create welcoming and engaging experiences for employees and guests, ensuring adherence to security protocols and workplace standards. Highly skilled in coordinating events, managing visitor relations, and providing effective solutions to inquiries and complaints. Proficient in Microsoft Office applications and recognized for strong organizational skills and attention to detail. Committed to fostering a positive workplace culture and enhancing the overall employee experience.
Overview
10
10
years of professional experience
1
1
Language
Work History
AVP Market Manager - Dual Branch Manager
Valley Bank
10.2023 - Current
- Originate and expand new business banking (deposits) and lending (loans) sales in accordance with growth goals
- Originate and expand all business and consumer relationships for all products and services, relative to needs
- Train, coach and develop bankers to succeed in all quarterly and annual sales and relationship goals (products)
- Ensure that all policy and procedures are followed and oversee the entire branch operations to maintain peak efficiency and accuracy in accordance with all policy guidelines.
- Review, confirm and maintain all operations in accordance with BSA/Compliance policies
- High level of community involvement and outreach activities
AVP - Regional Service Manager - (New Business Development)
Valley Bank
12.2022 - 10.2023
- Responsibilities include business development and execution of sales & service across Hudson and Bergen County.
- I provide lending solutions that target businesses in the $5MM - $50MM revenue range and loans from $1MM to $10MM in aggregate credit.
- I assist businesses in most all industries, with many of my clients professional businesses (law firms, medical & dental, engineers/architectural firms) as well as, Real Estate Management and Non-profits, to name a few.
AVP, Senior Relationship Banker – RETAIL & BUSINESS BANKING
M & T Bank
06.2022 - 12.2022
- Originate all new member consumer lending solutions in accordance with growth goals
- Originate/exceed new member deposit goals and provide cross sale product/service account expansion
- Expand existing member relationships to exceed member expectations
- Provide high value member experiences for building long term relationship opportunities
- Provide corporate employee benefit Bank@Work programs to larger corporations in tri-state
- High level of community outreach activities and organizational involvements
Customer Service Representative II
TD Bank
11.2019 - 06.2021
- Originated/closed over $15MM in commercial real estate loans in eleven months
- Surfaced an additional $12MM in commercial loan deposits/transactions for review with COI’s and referral sources
- Managed over a $90MM portfolio - while generating approximately $1.75MM in annual revenue
- Consistently increased new business deposits by more than $5MM annually
- Increased closed loan portfolio by more than $10MM annually
- Significant contributor to team goal achievements
Lead Shift Supervisor
Starbucks
04.2016 - 11.2019
- Coached and developed baristas and shift supervisors
- Provided exceptional customer service to achieve 99.1% from 70.3% NPS within 2 months of hire.
- Coffee Master
- Control P & L from various locations.
Education
Associate in Finance -
Berkeley College
Midtown Campus, New York, NY12-2026
Skills
- Customer Service Excellence
- Communication Skills
- Organizational Skills
- Event Coordination
- Microsoft Office Proficiency
- Basic Work Routines and Standards
- Attention to detail
- Conflict Resolution
- Adaptability
- Time Management
- Interpersonal Skills
- Collaboration
- Positive Attitude
- Empathetic
Timeline
AVP Market Manager - Dual Branch Manager
Valley Bank
10.2023 - Current
AVP - Regional Service Manager - (New Business Development)
Valley Bank
12.2022 - 10.2023
AVP, Senior Relationship Banker – RETAIL & BUSINESS BANKING
M & T Bank
06.2022 - 12.2022
Customer Service Representative II
TD Bank
11.2019 - 06.2021
Lead Shift Supervisor
Starbucks
04.2016 - 11.2019
Associate in Finance -
Berkeley College