Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carva Brown-White

Kansas City,MO

Summary

Experienced AVP Bank Officer with a strong background in team management and development, deposit growth, and brand awareness. Adept at leading cross-functional initiatives, including collaborating with compliance teams to build and implement regulatory procedures and partnering with IT developers to design systems that drive business growth. Proven expertise in fraud protection, merchant services, and change management. Skilled in product development and training programs that enhance performance, ensure security, and deliver scalable, customer-focused banking solutions. This includes driving digital marketing initiatives across the nation to expand brand reach and support strategic growth objectives.

Overview

15
15
years of professional experience

Work History

Online Branch Manager,AVP

NBKC Bank
Kansas City, MO
05.2021 - Current
  • Developed and implemented strategic sales, service, and digital marketing initiatives—including nationwide campaigns—to drive revenue growth, expand deposit portfolios, and enhance customer retention.
  • Designed and executed customer experience enhancements to elevate satisfaction, strengthen loyalty, and improve overall branch performance.
  • Oversaw daily branch operations, including portfolio maintenance, account openings and closings across national markets, and ensured adherence to compliance standards and regulatory procedures.
  • Collaborated with fraud prevention teams to strengthen risk controls, implement fraud protection measures, and safeguard customer and institutional assets.
  • Led and developed high-performing teams by delegating responsibilities effectively, ensuring accuracy, operational efficiency, and alignment with company and compliance standards.

Learning Branch Mentor/Trainer

UMB Bank, N.A
, USA
01.2014 - 05.2021
  • Coordinate new hire training program
  • Provide on-site training/mentoring/modeling while support associates in branch operations, sales and loan growth
  • Coach and lead educational workshops for new associates in learning branch
  • Account management, overseeing loan processing for UMB, support/coaching and mentoring my peers
  • Process everyday branch activity (open accounts, loan/deposit generation, teller, branch ops)

Manager

Forever 21
01.2010 - 01.2014
  • Supervised and lead team in the daily function of the store
  • Also supervised personnel matters, product management & logistics, corporate brand and marketing strategy training
  • Maintained store productivity and output, new employee training and customer service

Education

High School Diploma -

Central High School
Kansas City, MO
05-2009

Skills

  • Customer service excellence
  • Team building and development
  • Project management
  • Training and development
  • Fraud prevention
  • New product launch
  • Budgeting and record keeping
  • Loan and deposit growth
  • Compliance and BSA
  • Change management

References

  • Annie Richardson, (816) 651-3530
  • Kelly Simonton, (816) 605-2148
  • Janelle Holland, (816) 536-5580

Timeline

Online Branch Manager,AVP

NBKC Bank
05.2021 - Current

Learning Branch Mentor/Trainer

UMB Bank, N.A
01.2014 - 05.2021

Manager

Forever 21
01.2010 - 01.2014

High School Diploma -

Central High School

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