Robin Baber
Owosso
Summary
Detail-oriented professional with a strong background in group reservations and banking. Known for exceptional written and verbal communication skills, coupled with a high level of professionalism. Ready to leverage expertise in customer service and data management to drive operational success.
Overview
10
10
years of professional experience
Work History
Group Reservations Coordinator
Grand Hotel & Bicycle Street Inn
Mackinac Island, MI
03.2022 - Current
- Enter Rooming Lists for Tours
- Create reservations for convention and wedding guests
- Monitor block cutoff dates for sales agents
- Research contract details for each group to ensure reservations meet contract parameters
- Process payments & cancellations
- Working knowledge of both properties including policies, room types, and amenities
- Work directly with Vice President of Revenue to ensure property goals are met
- Ensure correct packages and routing are accurate for each unique group
Bank Teller
Chemical Bank
Morrice, MI
11.2016 - 06.2018
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Assisted customers with inquiries within compliance with identity verification standards
- Managed cash drawer, ensuring compliance with bank policies and balancing daily reports.
- Balance Vault
- Maintained up-to-date knowledge of banking regulations and compliance requirements to ensure adherence.
- Assist customers in identifying discrepancies on their account
- Exercise judgement for placing holds
Education
Travel Agent - Travel And Tourism Program
Travel Education Institute
Southfield, MI11-1995
Skills
- Data Entry
- Attention to Detail
- Organize large amount of information & communication
- Increase efficiency in daily duties
- Excellent written and verbal communication skills
- High level of professionalism
- Customer Service skills that balance serving the customer enthusiastically and proficiently while maintaining interests and needs of company
- Comfortable with both public communication as well as independent and isolated working environment and tasks
Accomplishments
- First person in the Reservation Department to achieve 100% on first agent evaluation call using a 110 point qualification system
- Only person in company to earn two Star Cards (employee recognition award) in one day
- 17 Years of experience as a Homeschool Parent seeing two children through high school graduation and career achievement
Timeline
Group Reservations Coordinator
Grand Hotel & Bicycle Street Inn
03.2022 - Current
Bank Teller
Chemical Bank
11.2016 - 06.2018
Travel Agent - Travel And Tourism Program
Travel Education Institute