Robin Bennett

Lead benefits and LOA programs for 850+ employees, driving plan optimization and annual renewal decisions that support multi-million-dollar cost and performance targets.

• Improved LOA accuracy and processing efficiency by 15% through audits, workflow redesign, and compliance controls.
• Manage and mentor benefits staff, increasing team efficiency and service responsiveness by 20%.
• Directed vendor relationships and RFP cycles across 10+ carriers/TPAs, realizing 5-10% cost savings and enhanced service metrics.
• Deliver benefits and LOA analytics used by HR, Finance, and executives to steer budgeting and forecasting for a multi-million-dollar portfolio.
• Led open enrollment configuration and testing, ensuring 99% enrollment accuracy and on-time execution.
• Enhance HRIS integration and process automation, reducing manual administration by 25%.

• Supported benefits strategy and administration for 850+ employees by guiding plan design evaluations, renewal analysis, and benchmarking to enhance cost-effectiveness and competitiveness.
• Led data analysis for a multi-million-dollar benefits portfolio, identifying cost drivers and utilization trends that informed budgeting, forecasting, and plan optimization opportunities.
• Managed performance across 10+ carriers and TPAs, enhancing service delivery and reducing escalated issues by 20% through consistent tracking, metrics, and vendor oversight.
• Ensured 100% regulatory compliance (ERISA, HIPAA, ACA, COBRA) by coordinating Form 5500 filings, nondiscrimination testing, audits, and governance documentation.
• Directed HRIS benefits configuration, audits, and system testing, improving data accuracy by 15%+ and enabling a 99% error-free open enrollment launch.

• Administer medical, dental, vision, life, disability, retirement, and wellness plans; process enrollments, changes, and terminations across HRIS and carrier systems.
• Served as primary contact for employee benefit inquiries and escalations, facilitating new-hire benefit orientations to ensure smooth onboarding.
• Ensure compliance with ERISA, HIPAA, ACA, COBRA, and FMLA; support audits, Form 5500 filings, policy updates, and documentation accuracy.
• Audited eligibility, deductions, and carrier invoices; coordinated open enrollment setup, testing, communications, and data validation to enhance accuracy.
• Partnered with carriers, brokers, and TPAs on issue resolution and renewals; maintained accurate HRIS data (Workday, Dayforce, ADP, UltiPro) to support benefits strategy and data integrity.

• Managed a $1M+ book of business as primary advisor for multiple client HR/Benefits teams, ensuring accurate administration and strong service delivery.
• Strengthened client relationships through proactive communication, facilitating cross-selling opportunities that expanded coverage and enhanced retention.
• Led open enrollment and new-hire benefit presentations, improving employee understanding and engagement.
• Resolved claims, appeals, and billing discrepancies, leading to decreased escalations and increased client satisfaction.
• Reviewed plan documents, rates, SBCs, and carrier materials to ensure accuracy and compliance.
• Supported benefits technology platforms with plan setup and eligibility guidance, ensuring compliance with COBRA, ERISA, and ACA regulations.