Robin Biagianti
Debary,FL
Summary
Accomplished professional with over 25 years of experience in the insurance industry, specializing in management and coordination of leadership roles. Proven ability to support, develop, and motivate teams to achieve both short and long-term company objectives. Strong track record of driving performance and fostering a collaborative work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Inside Territory Manager/Trainer
Security First Insurance
- Current
- I manage 200 agents in Florida, using virtual meetings to help personal lines staff grow their book with Security First. In addition, I deliver training for newly appointed agents as well as product and systems training for all agents.
Field Sales Specialist
CNA Insurance
04.2022 - 03.2024
- Managed territory of 250 independent agents across Florida, exceeding quarterly and annual sales goals by at least 25%. Conducted in-person meetings with agents to promote CNA’s Small Business products, documenting all interactions in SalesForce. Delivered comprehensive training on CNA commercial products, systems, and underwriting guidelines. Served as liaison between agents and other departments to facilitate communication and support.
- Developed and implemented strategic sales plans for product promotion and territory expansion.
- Organized trade show appearances and networking events to drive brand awareness and generate leads.
Inside Small Business Representative
CNA Insurance
06.2017 - 04.2022
- I managed a territory of 157 independent agents, encouraging them to sell CNA’s Small Business products. I coached and trained on all CNA commercial products, systems and underwriting guidelines. All communication was done on a virtual basis via phone or Teams. In my final year I finished at 109% of my annual goal. I was the only member of my team to achieve at least 100% of the goal in each of the three prior years.
Sales Productivity Specialist
Farmers Insurance
07.2015 - 06.2017
- Collaborated with District Managers and Agency Force to boost Personal Lines productivity. Advised and trained on Agency Marketing, Smart Selling, DGM, AGM, UQI, and SIMS. Served as Voice of the Customer Champion for Mountain West Territory. Conducted one-on-one coaching sessions with agents to enhance performance. Facilitated group training sessions to improve overall agency capabilities.
Med/PIP Claims Representative
Bristol West
09.2011 - 06.2015
- Conducted investigations to confirm eligibility for subrogation rights. Negotiated directly with providers and attorneys to ensure resolution of claims. Fully documented all assigned files to enhance operational efficiency. Managed litigation files in multiple states as necessary.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
Senior Sales Rep
Liberty Mutual Insurance
03.2008 - 11.2009
- Generated inbound sales for auto, home, and miscellaneous insurance products through effective communication. Coached and developed less experienced colleagues to enhance performance and confidence.
- Identified customer needs by asking appropriate, open-ended questions.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
Agent
Nationwide Insurance
03.2001 - 01.2008
- Generated $2 million growth in Florida agency's insurance book. Developed personal, commercial, and life insurance portfolio from inception in Butler. Utilized diverse prospecting techniques including cold calling and natural market referrals. Leveraged internet leads and affinity marketing to expand client base. Executed cross-selling strategies to enhance product penetration.
Education
Bachelor of Arts - Psychology, Political Science
Stetson University
Skills
- Leadership Skills
- Training and coaching
- Customer Service
- Cost Control
- Written and Verbal Communication Skills
- Computer Literate
- Public Speaking
- 220, 215
Hobbies and Interests
Community Volunteering, Cooking, Reading, Traveling
Certification
220, 215 licenses
Timeline
Field Sales Specialist
CNA Insurance
04.2022 - 03.2024
Inside Small Business Representative
CNA Insurance
06.2017 - 04.2022
Sales Productivity Specialist
Farmers Insurance
07.2015 - 06.2017
Med/PIP Claims Representative
Bristol West
09.2011 - 06.2015
Senior Sales Rep
Liberty Mutual Insurance
03.2008 - 11.2009
Agent
Nationwide Insurance
03.2001 - 01.2008
Senior Inside Territory Manager/Trainer
Security First Insurance
- Current
Bachelor of Arts - Psychology, Political Science
Stetson University