Robin Brown
Saint Clair Shores,MI
Summary
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Area Manager
Champions Before & After School Care
Canton, MI
07.2022 - Current
- Oversee daily operations and staff management across multiple locations.
- Developed and implemented training programs for new employees to enhance service quality.
- Ensured compliance with state regulations, maintaining safety standards in all facilities.
- Coordinated communication between staff, parents, and school administrators to address concerns.
- Plan and execute Summer and Break Programs
- Analyzed program effectiveness and made strategic adjustments to improve student engagement.
- Managed budgets and resource allocation to optimize operational efficiency across services.
- Led team meetings to foster collaboration and share best practices among site managers.
- Implemented data-driven decision-making processes to enhance overall program performance.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
Child Care Center Director
Childtime Learning Center
Grosse Pointe Woods , MI
11.2001 - Current
- Recruit, selected and retained high-quality staff to reduce turnover and foster stability.
- Plan and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Supervise childcare workers and oversaw facility to meet state requirements for education and training.
- Stay current on codes and guidelines to maintain compliant program operations in Michigan
- I run a NAEYC accredited School, I am committed to Strengthening community engagement strategies to boost program outreach in Grosse Pointe woods.
- Uphold sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Maximized occupancy of building to achieve return on investment.
- Resolve conflicts and administered corrective action to foster positive experience for children and staff.
- Evaluate staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
- Manage program paperwork and child records to comply with state requirements.
- Operate under licensing guidelines to protect health, safety and well-being of children.
- Oversee safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
- Attended professional meetings and conferences to maintain and improve professional competence.
Assistant Childcare Director
Childtime Learning Center
Southfield, MI
11.2001 - 10.2017
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Attended approved training and continuing education courses to maintain certifications.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
Education
Associate of Arts - Early Childhood Education
Macomb Community College
Warren, MIAssociate of Applied Science - Early Childhood Education
Aspen University
Denver, CO11.2022
Skills
- Excellent Communication
- Self-Motivated
- Dependable and Responsible
- Multitasking Abilities
- Training and Development
- Decision-Making
- Critical Thinking
- Organization and Time Management
- Cultural Awareness
- Workday Software Proficiency
- Power BI
- Staff management
- Operations management
- Goals and performance
Accomplishments
- Achieved NAEYC accreditation For my school by implementing NAEYC standards in my school with accuracy and efficiency.
- Achieved full recovery of my school during the pandemic through effectively implementing a safe environment that parents where comfortable with bringing there children as the continue to work.
- Supervised team of 22 staff members.
- Ran schools with a capacity of 120 children fully enrolled
Timeline
Area Manager
Champions Before & After School Care
07.2022 - Current
Child Care Center Director
Childtime Learning Center
11.2001 - Current
Assistant Childcare Director
Childtime Learning Center
11.2001 - 10.2017
Associate of Applied Science - Early Childhood Education
Aspen University
Associate of Arts - Early Childhood Education
Macomb Community College
Writing, Blogging, Podcasting, Mentoring
I am passionate about writing, I have always looked at writing as therapy and creative arts. I am a published author currently working on a series of children publications that will bring awareness to diversity and self esteem. I currently have a podcast that aides in grief awareness and provide professional resources that assist people that are going through the stages of grief. I am very active in mentoring young women, providing guidance advice and helping them navigate through life as they evolve to the woman they have desire to become.