Robin Burkett
Kountze,Tx
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
MXA Level 2
Rave Financial
03.2023 - Current
- Managing a cash drawer, assisting in managing a cash vault.
- Maintained high productivity by efficiently processing cash, credit, and debit payments for members.
- Processed deposits, withdrawals, payments to loans, along with information about members accounts and status.
- Kept records of inventory, assisted in the ordering of materials for the credit union.
- Worked with a team to manage time to best complete tasks while assisting members.
- Assisted members through phone calls.
- Provided information on accounts and payments.
- Assisted with ECM payments.
- Set up online banking.
- Discussed with members' concerns and provided advice.
Tier 1 Tech
Washington Federal Bank
12.2021 - 03.2022
- Remotely diagnose, troubleshoot, and resolve or escalate the following:
- Network account issues.
- Network and connectivity issues.
- Managed services account issues.
- Application and software issues.
- Hardware issues.
- Check scanners.
- Signature pads.
- Remotely deploy/install and update software.
- Document incidents and requests in FreshService ticketing system.
- Onboard and offboard employees in accordance with company information technology policies.
Tier 1 Technician
Robert Half Technology
09.2020 - 11.2021
- Manage multiple client ticketing systems.
- Prioritize tasks based on urgency of incoming tickets and calls.
- Diagnose, troubleshoot, and resolve or escalate the following:
- Network account issues.
- Network and connectivity issues.
- Managed services account issues.
- Application and software issues.
- Hardware issues.
- Work alongside each clients' in-house IT team to resolve user side issues through escalation when necessary.
Education
Certified - undefined
IT Works - Tech Impact
Las Vegas06.2020
High School Diploma -
Bridge City High School
Location05.2019
Skills
- Communication
- Verbal
- Chat
- Telephone
- Adaptability
- Time Management
- Self-motivation
- Conflict Resolution
- Teamwork
- Troubleshooting
- Software
- Hardware
- Network
- Mobile Devices
- Ticketing Systems
- Fresh Service
- JIRA
- ConnectWise
- ServiceNow
- ServiceDesk
- Remote Tools
- QuickAssist
- TeamViewer
- Bomgar
- Microsoft RDP
- Citrix Director
- Admin Tools
- Active Directory
- AS400
- O365 Admin Portal
- Exchange
- Management Console (EMC)
- Adobe Creative Cloud
- Druva
<Enter your own>
Title: Customer Service professional
Timeline
MXA Level 2
Rave Financial
03.2023 - Current
Tier 1 Tech
Washington Federal Bank
12.2021 - 03.2022
Tier 1 Technician
Robert Half Technology
09.2020 - 11.2021
Certified - undefined
IT Works - Tech Impact
High School Diploma -
Bridge City High School
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