Robin Carpenter
Lafayette,IN
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Dedicated execution with expertise in cultivating successful relationships and implementing better processes and procedures.
Overview
31
31
years of professional experience
Work History
Demand and Orders Consultant
Caterpillar
Lafayette, IN
05.2012 - Current
- Track order progress through placement, production and shipping, problem-solve and communicate results to Dealers, Marketing and the Commercial teams at all levels through various mediums.
- Manage internal systems to ensure technical accuracy while interacting with Engineering, IT and shop supervisors to keep orders flowing.
- Advocate for both the factory and the dealer/end customer through constraint prioritization, communicate results.
- Support Global Sales Team’s competitive advantage through lead time review and project scenario modeling.
- SOX and certification audit support for accounting and engineering.
- Track and report RFP and Actuals in preparation for Management S&OP.
- Pursue Supply Chain optimization targets through analytics, communication and actioned results.
Procurement Analyst
Caterpillar
10.2007 - 05.2012
- Problem-solve with Suppliers and Shop Managers to support Cat production with at risk material/schedules.
- Development of and execution of supplier logistics plans.
- Participate in supplier resource projects.
- Identify cost savings /reductions.
- Daily collaboration to manage $200 million annual spend for various high-profile suppliers.
Customer Service Representative, Sales Operations Specialist, Executive Assistant
Wabash National Corporation
08.2004 - 08.2007
- Coordinate production and shipping to meet customers needs.
- Prepare customer database and performance reporting.
- Analyze existing procedures and develop customer service procedures for new business segment.
- Represented office of the S.V.P. Sales and Marketing with both internal and external executives.
- Administer National Dealer Council, meeting and event planning.
- Prepare monthly reporting and presentations including sales update to BOD.
Administrative Assistant/Pathology Assistant
Tippecanoe County Coroner
05.2000 - 08.2004
- Responsible for representing office with public and other agencies.
- Prepare subpoenas, legal documents and administrative projects.
- Assist Pathologist with collection of data and evidence during autopsies.
Project Manager/ Patent Administrator
The Mail Group
05.1995 - 10.2003
- Coordinated development, sales, training for new specialized software, including guides and training materials.
- Customer service for prospective and existing clients.
- Liaised with attorneys, monitored compliance with patent license agreement and investigated infringement.
- Directed advertising and marketing, trade show prep.
- Direct communication to presidents and officers of multiple companies.
- Prepared financial analysis and statements.
Education
Master of Science - Communication
Purdue University
West Lafayette, INBachelor of Arts - Political Science, Honors
Purdue University
West Lafayette, INSkills
Analytical Skills: Critical Thinking, Problem Solving, Data Analysis
Technical Skills: Microsoft Suite, SAP Champion, Cat systems
Operational Skills: Order Management, Supplier Relationship Management
Accomplishments
- GM Velocity Award for critical customer support through production and demand volatility
- Lead support for high profile Global Accounts
- Established customer service and order entry procedures for new business segment
- Champion in the successful conversion from multiple outdated operating systems to SAP
- Identified, created and maintained sales operations KPI tracking reports and procedures for new business segment
- Completed Indiana State Coroners Training Board, Medicolegal Death Investigation course
- Trained USPS management on new software and oversaw live testing
Timeline
Demand and Orders Consultant
Caterpillar
05.2012 - Current
Procurement Analyst
Caterpillar
10.2007 - 05.2012
Customer Service Representative, Sales Operations Specialist, Executive Assistant
Wabash National Corporation
08.2004 - 08.2007
Administrative Assistant/Pathology Assistant
Tippecanoe County Coroner
05.2000 - 08.2004
Project Manager/ Patent Administrator
The Mail Group
05.1995 - 10.2003
Master of Science - Communication
Purdue University
Bachelor of Arts - Political Science, Honors
Purdue University