Robin Carroll
Retail Guru
PITTSBURGH,PA
Summary
Outgoing sales professional with a track record of driving sales, exceptional customer service and creating motivated well skilled teams.
Overview
4
4
years of post-secondary education
23
23
years of professional experience
Work History
Merchandise & Children's Manager, Personal Shopper
RIVERSTONE BOOKS, McCandless & Squirrel Hill
PITTSBURGH, PA
05.2018 - Current
- Introduce customers to shopping at an Indie bookstore with personal service.
- Introduce Riverstone Books to local organizations and Educators. Created high profile events.
- Bring expectational level of customer interactions to Riverstone Books & teach current staff selling skills.
- Use social media platforms to promote Riverstone as a shopping destination.
- Worked with store owner & manager to introduce customers to loyalty programs.
- Create an effective team of frontline booksellers, involve all team members in building our brand.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases
Merchandise Manager
Barnes & Noble
Pittsburgh, PA
01.2017 - 05.2018
- Engage customers in book selling conversations to determine their interests and create an enjoyable B&N experience.
- Use personal, professional experiences and tools to exceed customer expectations.
- Create displays in all areas of the store that will promote B&N product and enhance the customer experience.
- Train current and new staff members in exceptional customer service.
- Promote a team focused approach to store and company success.
- Daily arrive at work with a positive attitude ready to succeed and meet challenges of daily retail business.
- Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness
Children’s Book Lead
BARNES & NOBLE, WATERFRONT & SOUTH HILLS VILLAGE
PITTSBURGH, PA
02.2015 - 01.2017
Rug Camp Director
WOOLLEY FOX
LIGONIER, PA
01.2001 - 12.2014
- Jill of all Trades, Creative Design and Production, Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
- Manage staff, preparing work schedules and assigning specific duties.
- Oversee Website site content and design.
- Advertise products and work, using media such as internet advertising and brochures.
- Research craft trends, venues, and customer buying patterns in order to inspire designs and marketing strategies.
- Confer with staff at a chosen event site to coordinate details and coordinate services for events.
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Hire, train, and supervise volunteers and support staff required for events.
Elementary Librarian
DEKALB CENTRAL SCHOOLS
WATERLOO, IN
08.2007 - 05.2010
- Created environment of learning and co-operation with 600 students, 35 adult staff members and numerous parents
- Organize collections of books, publications, documents, audiovisual aids, and other reference materials for convenient access.
- Confer with colleagues, and faculty to conduct informational programs, make collection decisions, and determine library services to offer.
Education
Bachelor of Arts - English
University of Missouri - Columbia
Columbia, MO 08.1980 - 05.1984
Skills
Excellent communication skills
Integrity and adaptability
Interpersonal skills
Leadership skills
Customer service
Timeline
Merchandise & Children's Manager, Personal Shopper
RIVERSTONE BOOKS, McCandless & Squirrel Hill
05.2018 - Current
Merchandise Manager
Barnes & Noble
01.2017 - 05.2018
Children’s Book Lead
BARNES & NOBLE, WATERFRONT & SOUTH HILLS VILLAGE
02.2015 - 01.2017
Elementary Librarian
DEKALB CENTRAL SCHOOLS
08.2007 - 05.2010
Rug Camp Director
WOOLLEY FOX
01.2001 - 12.2014
Bachelor of Arts - English
University of Missouri - Columbia
08.1980 - 05.1984