Elizabeth Caldwell
Buhl,ID
Summary
Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards.
Skilled Teller with background in financial transactions and customer service. Strong understanding of banking regulations and compliance procedures. Proficient in cash handling, cross-selling bank products and maintaining high levels of customer satisfaction. Previously contributed to improvement of branch sales through effective client relationship management.
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Walmart
Twin Falls, Idaho
02.2024 - Current
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
Payroll Specialist
XcelHR
Buhl, Idaho
03.2022 - 06.2023
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Solved complex problems related to payroll processing quickly and efficiently.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
Teller
First Federal Bank
Twin Falls, Idaho
10.2018 - 12.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Followed up on requests from customers in a timely manner.
Education
Medical Billing And Coding - Medical Billing And Coding
Rasmussen University
07-2025
High School Diploma -
Buhl High School
Buhl, ID06-2006
Skills
Portuguese
- customer service
- time management
- attention to detail
- Cash Handling
- Customer Relationship Building
- Excellent time management skills
- Financial Services
- Strong Work Ethic
- Currency and coin counter
- Strong sense of banking ethics
- Friendly
- Excellent communication skills
- Rapid 10-key data entry
- MS Office proficient
- Reliable
- Bilingual in Portuguese
- Stress Tolerance
- Conflict resolution techniques
Timeline
Online Personal Shopper
Walmart
02.2024 - Current
Payroll Specialist
XcelHR
03.2022 - 06.2023
Teller
First Federal Bank
10.2018 - 12.2021
Medical Billing And Coding - Medical Billing And Coding
Rasmussen University
High School Diploma -
Buhl High School