Robin Church
Palco, Llc
Parkersburg,WV
8
years of professional experience
Dynamic Resource Consultant skilled in teamwork, problem-solving, and effective communication. Proven ability to lead teams, and enhance service delivery through targeted resource allocation.
Work History
Resource Consultant
1 Year 5 Months- Collaborated with clients to identify resource needs and develop tailored solutions.
- Conducted thorough assessments of client requirements, ensuring alignment with service offerings.
- Facilitated communication between participants and team members to ensure budgeting for the year is allocated appropriately
- Facilitated communication between stakeholders to enhance understanding of project objectives.
- Ensure training materials are kept updated to support delivery of services and that up to date and no there are lapses in provision of service
- Provided ongoing support to clients, addressing inquiries and resolving issues promptly.
Clinical Director
10 Months- Led clinical operations to enhance client care quality and streamline service delivery.
- Led clinical operations to enhance patient care quality and streamline service delivery.
- Collaborated with multidisciplinary teams to optimize treatment protocols and client management strategies.
- Trained and mentored staff on best practices in assessment and intervention techniques.
- Analyzed clinical data to identify trends, driving evidence-based improvements in service offerings.
- Ensured compliance with regulatory standards, enhancing organizational credibility and risk management processes.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of the positions.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for staff, identifying areas for improvement and providing constructive feedback for growth.
- Worked with nurse manager to develop means for nursing staff to have better performance management, and competency improvement.
- Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Implemented employee of the month program to support recognition of outstanding staff, boost morale and help maintain better staff relationships.
ASAM Coordinator/Activities Director
2 Years 2 Months- Completed (American Society of Addiction Medicine) assessment is a standardized biopsychosocial evaluation used in addiction treatment to guide placement, treatment planning, and transitions across levels of care.
- Facilitated group therapy sessions when necessary to assist with completing duties as needed when other staff members where unavailable for various reasons.
- Facilitated weekly group facilitators' meetings to ensure clients were obtaining consistent, concurrent and non-overlapping group treatment sessions. Obtained weekly treatment planning session preparations from the group therapists to ensure continuity of services.
- Served as liaison with newly arriving client on the detoxification floor. Gave out needed items, cups, notebooks, journals, etc.
- Played small games with new arrivals at the center to ensure their arrival was comfortable and made the introduction into the facility go more easily.
- Arranged for social activities and games on the weekends to make the stay at the center more comfortable and deter AMA (against medical advice) exits from the facility.
- Ensured each weekend's activities were varied and accessible to all.
Case Manager
2 Years 8 Months- Developed and implemented intervention strategies that improved client engagement and outcomes.
- Coordinated client assessments to develop tailored service plans addressing individual needs.
- Facilitated communication between clients and service providers to enhance support networks.
- Managed case documentation, ensuring compliance with regulatory standards and organizational policies.
- Trained new staff on case management protocols, enhancing team efficiency and knowledge sharing.
- Monitored client progress through regular follow-ups, adjusting care plans as necessary for optimal results.
- Collaborated with community resources to connect clients with essential services and support systems.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Conducted daily group therapies including basic life skills to help enhance goals for client support and to learn necessities required to client's to successfully complete the the program and maintain a healthy, long-term recovery.
Program Director
10 Months- Managed cross-functional teams to ensure compliance with regulatory guidelines.
- Oversaw budgeting processes, optimizing resource allocation for maximum program effectiveness.
- Scheduled and supervised staff meetings to discuss new ideas and update staff on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various team members to uncover issues, identify applicable solutions, and offer guidance.
- Monitored program performance to identify areas for improvement.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Fostered a culture of innovation and continuous improvement, encouraging team feedback and ideas.
- Participated in morale building exercises for staff and clients.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Criminal Justice
Skills
Performance analysis
Data collection
Analytical thinking
Problem-solving
Task prioritization
Time management
Organizational skills
Multitasking
Adaptability and flexibility
Teamwork and collaboration
Excellent communication
Public speaking
Professionalism
Reliability
Attention to detail
Goal setting
Analytical thinking
Timeline
Resource Consultant
Palco, Llc
03.2025 - CurrentRead More
Clinical Director
Clarvida Formerly PAIS
04.2024 - 02.2025Read More
ASAM Coordinator/Activities Director
St. Joseph Recovery Center
01.2022 - 03.2024Read More
Case Manager
Clean and Clear Advantage
04.2019 - 12.2021Read More
Program Director
ResCare Community Living
06.2018 - 04.2019Read More
West Virginia State University
Bachelor of Science from Criminal Justice
Read More