Nicole Britt
Morgantown,WV
Summary
Dedicated professional with extensive experience in community outreach and training coordination. Skilled in monitoring program effectiveness and compliance, fostering strong communication with clients and staff to enhance service delivery and support.
Overview
11
11
years of professional experience
Work History
Resource Consultant
PALCO
Little Rock , AZ
04.2024 - Current
- I Work with people that are on the intellectual disability waiver , aged and disabled waiver, and traumatic brain injury waiver programs for the state of West Virginia. They are Medicaid recipients getting community based services through the self-directed personal options program.
- I conducted face-to-face enrollments and collaborated with hiring staff to obtain required credentials for new hires.
- I enter budgets and monitor budget usage monthly, discuss status of the participant monthly and complete any necessary incident reports to the state, visit clients bi-annually year in two programs.
- I monitor data the staff provide monthly for assurance they are complying with tasks required for the program and update assessments bi-annually.
Resource Consultant
Public Partnerships LLC
Morgantown , WV
01.2021 - 03.2024
- Collaborated with state contracted agency for Waiver programs to facilitate community-based services for Medicaid recipients, hiring staff and monitoring monthly progress.
- I completed face to face enrollments, bi-annual face to face visits and spoke with each participant monthly.
- Monitored budgets monthly and ensured compliance of staff training and documentation with state regulations.
- Conducted bi-annual assessments to evaluate participant needs and service effectiveness.
- Reported incidents to state IMS site in a timely manner to ensure compliance and participant safety.
Client Assistance Program Advocate
Disability Rights of West Virginia
Charleston , WV
09.2020 - 01.2021
- Informed clients about services and benefits from WVDRS and CIL
- Educated clients on services and benefits under employment title of Americans with Disabilities Act
- Assist and advocate for services from the WVDRS or a CIL including:
Helping you to communicate with your rehabilitation counselor;
Helping you to understand agency policy and federal regulations in relationship to your concern;
Helping you resolve your concerns at the lowest possible level if you disagree with a counselor’s decision. and
Helping you through the appeals process if you cannot resolve the problem at a lower level - Providing you with information concerning your rights under the federal Rehabilitation Act
- Advocated for employment services for individuals receiving assistance from WVDRS.
WVATS Program Manager
WVU Center for Excellence in Disabilities
Morgantown , WV
06.2019 - 08.2020
- Coordinated training sessions for staff on best practices in disability support.
- Managed stakeholder relationships to foster collaboration and resource sharing.
- Oversaw project timelines to ensure alignment with organizational goals.
- Facilitated workshops to educate the community about available resources and services.
- Evaluated program effectiveness through participant feedback and reporting methods.
- Organized outreach activities to raise awareness of disabilities and promote inclusion.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
Vocational Director
Pace Enterprises LLC
Morgantown , WV
02.2015 - 07.2019
- Developed vocational training programs aligned with industry standards.
- Coordinated partnerships with local businesses, enhancing internship opportunities for participants.
- Managed staff schedules and ensured compliance with training regulations.
- Implemented assessment tools to evaluate participant progress, ensuring alignment with job readiness standards.
- Oversaw budget planning and allocation for training initiatives.
- Mentored team members in program delivery and participant engagement.
- Conducted regular evaluations of program effectiveness and made adjustments.
- Prepared reports detailing participant progress towards completing job readiness assessments or obtaining certifications required by employers.
- Cultivated relationships with local businesses through networking events, informational sessions or one-on-one meetings.
- Coordinated on-site visits with employers to discuss employment requirements and expectations.
- Conducted outreach activities in order to recruit qualified candidates into the program.
- Maintained accurate records of participant progress, including assessments, training completion, job placement and follow-up activities.
- Designed and implemented strategies that increased successful job placements, directly supporting participant career advancement.
Executive Director
Community Options
Amarillo , TX
08.2018 - 02.2019
- Established and monitored staff and clients for day program for persons with intellectual disabilities, creating curriculum and activities with staff and supervising facility operations.
- Supervised 12 group homes, assisted lead with ensuring staff were hired, trained and maintained homes for persons with disabilities
- Formed board of community members and program participants to enhance engagement and collaboration, fostering stronger community ties.
- Reported critical incidents and required data to state agencies per Medicaid guidelines, ensuring compliance and effective oversight.
- Responded to needs for the homes and staff/client issues at all hours.
Education
Bachelor of Science - Psychology/Sociology
Glenville State College
Glenville, WV12-1994
Skills
- Program compliance
- Participant assessment
- Budget management
- Incident reporting
- Training coordination
- Community outreach
- Communication skills
Timeline
Resource Consultant
PALCO
04.2024 - Current
Resource Consultant
Public Partnerships LLC
01.2021 - 03.2024
Client Assistance Program Advocate
Disability Rights of West Virginia
09.2020 - 01.2021
WVATS Program Manager
WVU Center for Excellence in Disabilities
06.2019 - 08.2020
Executive Director
Community Options
08.2018 - 02.2019
Vocational Director
Pace Enterprises LLC
02.2015 - 07.2019
Bachelor of Science - Psychology/Sociology
Glenville State College