Danica Moran
San Antonio,TX
Summary
Dedicated professional specializing in case management and program compliance. Known for strong conflict resolution and resource coordination skills, committed to improving client outcomes in affordable housing initiatives.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Senior Housing Resource Coordinator
CHR Partners
San Antonio , Tx
10.2025 - Current
- Monitored program compliance with state and federal regulations related to affordable housing programs.
- Coordinated housing resources for clients seeking stable living conditions.
- Participated in conferences and events aimed at increasing awareness about affordable housing initiatives.
- Developed relationships with local government officials, property owners, and community organizations involved in providing access to safe and secure housing.
Escalation CRASH Agent
TaskUs
New Braunfels, TX
07.2024 - 10.2025
- Empathetic Support: Serving as a direct point of contact, actively listening, and providing authentic assistance to callers who may be in distress, agitated, or in danger.
- Utilized CRM systems to track customer interactions effectively.
- Case Types: Handling a variety of situations such as reporting car accidents involving other vehicles or pedestrians..
Assisting those who feel unsafe due to location, a driver's or rider's behavior, or vehicle condition.
Addressing situations involving assault (sexual or physical), harassment, or bias.
Handling medical emergencies or callers experiencing distress, up to and including suicidal thoughts or actions.
Assisting with lost items. - Efficient Problem Resolution: Gathering and documenting details quickly, using resources to resolve issues, and escalating when necessary.
Surveillance Agent
Pro-Vigil Surveillance
San Antonio, Texas
07.2023 - 03.2024
- Monitored live feeds to detect suspicious activities and potential security threats.
- Electronic, mobile and cloud security surveillance monitoring of private companies, State and government offices.
- Dispatch and report all security risks and activities captured on video monitoring to local police departments in multiple states nationwide.
- Provided analytical reports to retention account managers via external recommendations provided by customer base.
Texas Works Eligibility Advisor
Texas Department of Health and Human Services
San Antonio, Texas
11.2022 - 03.2023
- Assisted clients in navigating health and social services programs.
- Managed case files and documented client interactions accurately.
- Researched policy changes to ensure compliance with state regulations.
- Evaluated and processed all incoming electronic and paper applications for residents and non-residents requesting food, monetary, and medical resources funded by the state of Texas.
- Maintained communication with all applicants and existing clients on case status and required eligibility under state regulations.
- Investigate all fraud referrals, and initiate research reporting for further eligibility determination.
Escalation Call Center Representative
Alamo HR - City of San Antonio NHSD
San Antonio, Tx
10.2021 - 10.2022
- Daily responsibility to answer 50-100+ incoming calls for residential mortgage and rental applicants requesting financial emergency assistance for past due rent or mortgage that was at risk of eviction and foreclosure due to the Covid pandemic.
- Case Management liaison for the Eviction and Relocation County and City jurisdiction courts.
- Specialized in payment research, reactivation of rental leases, and fraud investigations.
- Provided emergency resources for applicants in distress due to domestic violence, suicide, writs of possession while disabled, homelessness, food insecurity, discrimination, and retaliation cases.
Skills
- Program compliance
- Resource coordination
- Case management
- Regulatory research
- Customer relationship management
- Conflict resolution
Certification
Civil Rights Training
Timeline
Senior Housing Resource Coordinator
CHR Partners
10.2025 - Current
Escalation CRASH Agent
TaskUs
07.2024 - 10.2025
Surveillance Agent
Pro-Vigil Surveillance
07.2023 - 03.2024
Texas Works Eligibility Advisor
Texas Department of Health and Human Services
11.2022 - 03.2023
Escalation Call Center Representative
Alamo HR - City of San Antonio NHSD
10.2021 - 10.2022