Mary John Mendoza Kay
Vernon,FL
Summary
Results-driven leader with experience in benefit policy review and documentation. Skilled in working with cross-functional teams to ensure accuracy and clarity in operational processes. Focused on delivering high-quality support materials that drive organizational effectiveness and compliance.
Overview
12
12
years of professional experience
Work History
Housing and Outreach Supervisor
Family Promise of the Big Bend
Panama City , FL
10.2024 - Current
- Conducted assessments to identify family needs for support services.
- Collaborated with local organizations to enhance service offerings for families.
- Collaborated with other departments within the organization on cross-functional projects.
- Provided guidance and direction to staff on outreach initiatives.
- Established relationships with external organizations to promote collaboration opportunities.
Housing Navigator Supervisor
90Works
Panama City, FL
01.2022 - 09.2024
- Managed a team of housing specialists to provide support and resources to clients experiencing homelessness
- Developed and implemented housing plans for individuals and families in need of stable housing
- Maintained accurate client records and documented progress towards housing stability goals
- Ensured compliance with program and VA guidelines and funding requirements for housing assistance program.
- Developed relationships with local landlords willing to provide affordable housing opportunities for low-income families.
Case Manager
90Works
Panama City, FL
01.2020 - 01.2022
- Maintained clients' records by reviewing case notes and logging events and progress.
- Communicated clients' progress by conducting weekly interdisciplinary meetings and evaluations.
- Conducted assessments of client's needs and developed individual service plans to meet those needs.
- Advised tenants on landlord-tenant disputes, lease agreements, and other legal matters related to housing.
- Collaborated with other social service agencies and community organizations to coordinate services for clients.
Customer Service Representative (Affordable Care Act)
Maximus Federal
Lynn Haven, FL
01.2014 - 01.2019
- Provided high-level senior technical escalations and subject matter expert support as needed to customers and other agents
- Assisted in training new customer service representatives on company policies and procedures.
- Consistently met & exceeded company metrics every quarter Consistently attended training courses to be up to date on any organizational changes.
Training Coordinator
Maximus Federal
Lynn Haven, FL
01.2016 - 01.2017
- Monitored attendance for 100+ trainees, ensuring accurate records and compliance with policies.
- Assisted in preparing termination paperwork, streamlining the exit process for efficiency.
- Generated detailed reports for the training department, aiding in data-driven decision-making.
- Supported timecard processing, ensuring timely and accurate payroll for all trainees.
Education
Master of Science - Management
Troy University
Troy, ALBachelor of Science - Organizational Management
Gulf Coast State College
Panama City, FLSkills
- Program compliance
- Team leadership
- Resource allocation
- Community partnerships
- Client assessment
- Data analysis
- Effective communication
- Time management
- Case management
- Health insurance portability and accountability act compliance
- Health Insurance Policies
- Health insurance navigation
Languages
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Housing and Outreach Supervisor
Family Promise of the Big Bend
10.2024 - Current
Housing Navigator Supervisor
90Works
01.2022 - 09.2024
Case Manager
90Works
01.2020 - 01.2022
Training Coordinator
Maximus Federal
01.2016 - 01.2017
Customer Service Representative (Affordable Care Act)
Maximus Federal
01.2014 - 01.2019
Master of Science - Management
Troy University
Bachelor of Science - Organizational Management
Gulf Coast State College