Tiarra Ambler
Frisco
Summary
Housing professional and operations specialist with experience across housing and financial services programs. Proven ability to interpret policy, ensure documentation accuracy, and support program operations in highly regulated environments. Known for maintaining audit-ready records, identifying risks, and improving processes while working independently and collaboratively. Strong background in eligibility review, compliance monitoring, and operational support, with a focus on accuracy, consistency, and program integrity.
Overview
7
7
years of professional experience
Work History
Housing Program Specialist / Case Manager
Alaska Housing Finance Corporation
Anchorage
11.2021 - 10.2025
- Managed a high-volume caseload of over 400 clients, delivering comprehensive housing and case management services.
- Conducted income examinations and recertifications to ensure accurate rental calculations and program compliance.
- Completed in-depth client assessments to identify needs, risks, and barriers, developing individualized service plans.
- Advocated for client rights, and coordinated access to housing, employment, education, and community resources.
- Maintained accurate, timely documentation of client interactions, progress, and outcomes in compliance with agency standards.
- Educated clients on available community resources and support systems to promote housing stability.
- Ensured full compliance with agency policies, federal/state regulations, and ethical standards.
Assistant Branch Supervisor
First National Bank Alaska
Anchorage
07.2019 - 10.2021
- Led daily branch operations, ensuring efficiency, compliance, and exceptional customer service.
- Conducted team meetings and staff forums to communicate goals, updates, and performance expectations.
- Performed quarterly performance reviews, providing coaching, recognition, and development recommendations.
- Interviewed, hired, trained, and mentored staff to strengthen team performance and retention.
- Coordinated employee schedules, and monitored productivity and service quality.
- Promoted a high-service culture through ongoing coaching, mentoring, and training.
- Researched and resolved out-of-balance conditions, customer discrepancies, and operational errors.
- Ensured that customer complaints were addressed promptly and in compliance with the Bank Consumer Complaint Policy.
- Implemented policies and standard operating procedures to support continuous improvement and risk management.
Personal Banker
First National Bank Alaska
Anchorage
05.2018 - 07.2019
- Assisted customers with opening, closing, and maintaining accounts, and enrolling in new banking services.
- Built strong client relationships to increase customer satisfaction, retention, and loyalty.
- Identified cross-sell opportunities and referred clients to appropriate financial services partners.
- Provided accurate information on banking products, including checking, savings, loans, and lines of credit.
- Responded to high-volume telephone and in-person inquiries in a fast-paced branch environment.
- Conducted customer-initiated account research and issue resolution.
- Collected and verified critical customer information to prepare and update banking and business account documentation.
- Recommended financial products clearly and ethically, ensuring customer understanding and compliance.
Education
High School Diploma -
East Anchorage High School
Anchorage, AK05-2009
Skills
- Case Management
- Client Advocacy
- Eligibility and Income Verification
- Documentation Accuracy
- Program Compliance
- Risk Identification and Issue Resolution
- Audit Readiness
- Client Relationship Management
- Effective Communication
References
References available upon request.
Timeline
Housing Program Specialist / Case Manager
Alaska Housing Finance Corporation
11.2021 - 10.2025
Assistant Branch Supervisor
First National Bank Alaska
07.2019 - 10.2021
Personal Banker
First National Bank Alaska
05.2018 - 07.2019
High School Diploma -
East Anchorage High School